Customer Service Apprenticeship
ONGO RECRUITMENT LIMITED
Scunthorpe, DN15 9TA
Closes in 25 days (Monday 25 November)
Posted on 30 October 2024
Contents
Summary
We're recruiting a Customer Service Apprentice to assist patients at a medical practice with professionalism and courtesy. The role involves maintaining high standards in administrative tasks to ensure the practice operates efficiently.
- Annual wage
- £12,480 a year
- Training course
- Customer service practitioner (level 2)
- Hours
-
The role is working Monday to Friday. Shifts to be confirmed.
37 hours a week
- Possible start date
-
Monday 9 December
- Duration
-
1 year
- Positions available
-
1
Work
As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.
What you’ll do at work
- Reception / Administration
- Completion of a wide range of administrative tasks in line with practice protocols
- Accurate inputting of patient data into practice medical records
- Deal with patient telephone requests for repeat medication Welcome, direct and assist patients when they visit the surgery.
- Make new and follow-up appointments for patients on the medical computer system.
- Answer the telephone as necessary and deal with calls courteously and professionally.
- To open and distribute the post appropriately as required.
- Registration of new patients, and the completion of the registration of patients on the computer system
- Adherence at all times to the practice protocols and guidelines
- Annual completion of all mandatory training as directed by the Practice Managers
- Attendance of shifts is essential due to the nature of the job and patient needs
Where you’ll work
Manlake Avenue
Winterton
Scunthorpe
DN15 9TA
Training
An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.
College or training organisation
CERT C.I.C.
Your training course
Customer service practitioner (level 2)
Equal to GCSE
Course contents
Your training plan
- You will be working towards a Customer Service Level 2 qualification, studying alongside work on day release of 20% off the job training.
Requirements
Essential qualifications
GCSE in:
- Maths and English (grade 3 or above)
Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Administrative skills
- Number skills
- Logical
- Team working
- Initiative
- Non judgemental
- Patience
About this company
We've been in place since 2007 and have years of experience in recruiting for local and national companies. We work with both job seekers and employers to get people into sustainable employment.
After this apprenticeship
- Progress within a customer service role
Ask a question
The contact for this apprenticeship is:
CERT C.I.C.
The reference code for this apprenticeship is VAC1000284900.
Apply now
Closes in 25 days (Monday 25 November)
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After signing in, you’ll apply for this apprenticeship on the company's website.