Customer Service Apprenticeship

Summary

We're recruiting a Customer Service Apprentice to assist patients at a medical practice with professionalism and courtesy. The role involves maintaining high standards in administrative tasks to ensure the practice operates efficiently.

Annual wage: £12,480 a year
Minimum wage rates (opens in new tab)
Training course: Customer service practitioner (level 2)
Hours: The role is working Monday to Friday. Shifts to be confirmed.
37 hours a week
Possible start date: Monday 9 December
Duration: 1 year
Positions available: 1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

Reception / Administration
Completion of a wide range of administrative tasks in line with practice protocols
Accurate inputting of patient data into practice medical records
Deal with patient telephone requests for repeat medication Welcome, direct and assist patients when they visit the surgery.
Make new and follow-up appointments for patients on the medical computer system.
Answer the telephone as necessary and deal with calls courteously and professionally.
To open and distribute the post appropriately as required.
Registration of new patients, and the completion of the registration of patients on the computer system
Adherence at all times to the practice protocols and guidelines
Annual completion of all mandatory training as directed by the Practice Managers
Attendance of shifts is essential due to the nature of the job and patient needs

Where you’ll work

Manlake Avenue

Winterton

Scunthorpe

DN15 9TA

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

CERT C.I.C.

Your training course

Customer service practitioner (level 2)

Equal to GCSE

Course contents

Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.

Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or

Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.

Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.

Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.

Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.

Demonstrate patience and calmness.

Show you understand the customer’s point of view.

Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.

Maintain informative communication during service recovery.

Your training plan

You will be working towards a Customer Service Level 2 qualification, studying alongside work on day release of 20% off the job training.

Requirements

Essential qualifications

GCSE in:

Maths and English (grade 3 or above)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Organisation skills
Customer care skills
Problem solving skills
Administrative skills
Number skills
Logical
Team working
Initiative
Non judgemental
Patience

About this company

We've been in place since 2007 and have years of experience in recruiting for local and national companies. We work with both job seekers and employers to get people into sustainable employment.

After this apprenticeship

Progress within a customer service role

Ask a question

The contact for this apprenticeship is:

CERT C.I.C.

The reference code for this apprenticeship is VAC1000284900.

Apply now

Closes in 25 days (Monday 25 November)

When you apply, you’ll be asked to sign in with a GOV.UK One Login. You can create one at the same time as applying for this apprenticeship.

After signing in, you’ll apply for this apprenticeship on the company's website.

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