Customer Service Apprentice (Estate Agents)
Neon Estates
ILFORD, IG6 2DU
Closes in 25 days (Sunday 1 December at 11:59pm)
Posted on 30 October 2024
Contents
Summary
Neon Estates requires a Customer Service Apprentice to help them keep on top of tasks throughout the company. The successful applicant will be acting as a point of contact for all incoming and outgoing customer enquiries. They will also be working with all teams within the business.
- Annual wage
- £13,312 a year
- Training course
- Customer service practitioner (level 2)
- Hours
-
Monday - Friday, 9.00am - 5.00pm or Monday - Saturday with a day off in the week.
40 hours a week
- Possible start date
-
Monday 2 December
- Duration
-
1 year 1 month
- Positions available
-
1
Work
As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.
What you’ll do at work
- Working alongside the sales progression and lettings teams as customer support on the phone
- Replying and drafting professional emails to clients
- Contacting venders and solicitors
- Completing data collection
- General office tasks
- Interacting with customers on social media
- Editing property photography using Adobe Lightroom
- Creating floorplans
- Creative writing for great property adverts
- Keeping a log of energy performance certificates
- Tagging property keys
- Helping our sales team collect feedback from viewings
Where you’ll work
116 HIGH STREET
BARKINGSIDE
ILFORD
IG6 2DU
Training
An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.
College or training organisation
RM TRAINING (UK) LIMITED
Your training course
Customer service practitioner (level 2)
Equal to GCSE
Course contents
Your training plan
- The apprenticeship programme will last for 13 months, and you will achieve Level 2 Customer Service Practitioner qualification
- Functional Skills in maths and English as well as ICT (if required)
- You will be based in the employer’s office, so you will gain 13 months’ office-based training
Requirements
Desirable qualifications
GCSE or equivalent in:
- English (grade 4/C)
- Maths (grade 4/C)
Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.
Skills
- Communication skills
- Organisation skills
- Customer care skills
- Administrative skills
- Team working
- Initiative
About this company
We are an independent, privately owned letting agents and has already established itself as one of the most progressive and forward thinking agency in London. We offer various services from the simple introduction of tenants to entire property management, and we work extremely hard to ensure we provide the best possible service whatever option you choose. We provide clients with comprehensive bespoke services and industry-leading independent advice. Our property investment advisors focused on the delivery of exciting property investment opportunities to private individuals, corporate and institutional investors. We know success isn't just about figures, it's about the satisfaction of knowing that we are also providing a first class service to our customers. Our unique combination of friendly and highly professional staff, market leading IT systems, award winning marketing and, of course, the website - means our customers - including landlords and tenants - can be assured that they are receiving some of the leading property services.
After this apprenticeship
- You may be considered for a full-time position, dependent on your performance, after the apprenticeship has been completed
Ask a question
The contact for this apprenticeship is:
RM TRAINING (UK) LIMITED
Katie
katie@rmtraining.co.uk
01702 782001
The reference code for this apprenticeship is VAC1000284879.
Apply now
Closes in 25 days (Sunday 1 December at 11:59pm)
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