Business Administrator Apprentice

Summary

Northern Skills are recruiting on behalf of JBC Accounts who are looking for a hardworking, motivated and enthusiastic candidate to join their team. During the course of this apprenticeship, you will be learning the role of a business administrator while also gaining a qualification.

Annual wage: £11,481.60 a year
Minimum wage rates (opens in new tab)
Training course: Business administrator (level 3)
Hours: Monday - Friday. Times are to be confirmed
34 hours a week
Possible start date: Monday 2 December
Duration: 1 year 9 months
Positions available: 1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

Answering the phone/general enquiries
Keeping accurate records and ensuring practice databases are updated when and where necessary
Resolving issues raised by clients
Accurate data input onto various payroll software systems
Ownership and development of several key administrative processes within the department
Ad hoc assistance to all aspects of running an efficient and productive office
Assistance with month end and year end preparation and filing in respect of electronic and paper records
Demonstrating work ethic, attention to detail, and reliability
Basic IT skills, including competence in using MS Office (Word, Excel, PowerPoint, Teams)
Adapt to changing priorities and demonstrate responsibility for team performance and workload quality
Take ownership of projects to aid in expanding the business; particularly in moving to a paperless office
Getting to know and understand the numerous software products available and services that clients can access
A point of contact with HMRC for general enquiries

Where you’ll work

3B LOCKHEED COURT

PRESTON FARM

STOCKTON ON TEES

TS18 3SH

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

MIDDLESBROUGH COLLEGE

Your training course

Business administrator (level 3)

Equal to A level

Course contents

Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.

Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.

Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.

Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.

Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.

Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.

Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.

Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Your training plan

Business Administrator Level 3 Apprenticeship Standard
Day release at Middlesbrough College

Requirements

Essential qualifications

GCSE in:

Maths and English (grade 4)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Organisation skills
Problem solving skills
Presentation skills
Administrative skills
Logical
Team working
Patience

About this company

Formed in 2003 and based in Teesside, we are a firm of chartered accountants providing outsourced financial services to a wide range of businesses and individuals across the UK. With over 95 years of accumulated experience between our three partners – each with specialisms in various avenues, we offer a wealth of knowledge and experience to help guide you on your path to financial success. We pride ourselves on the fact that our services will always be provided at a fair, transparent price and to the highest standard. All initial consultations / quotes are without obligation and free of charge.

https://jbca.co/ (opens in new tab)

After this apprenticeship

Depending on the circumstances of the business upon completion of the apprenticeship programme there could be a potential position of employment available

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