Apprentice Customer Service Administrator
ERITH FLOORING LIMITED
ERITH, DA8 1HN
Closes on Wednesday 1 January
Posted on 30 October 2024
Contents
Summary
Learn all aspects of a flooring contractor, including admin, telephone answering, estimating, calculating, unloading deliveries, assisting fitters, site surveys, filing & admin input of data to computer. You will need to deal with celebrities and public alike offering the same high level of service to every customer.
- Annual wage
-
£13,312 a year
Minimum wage rates (opens in new tab)
Starting at £6.40 per hour with increases on performance and achievement.
- Training course
- Customer service practitioner (level 2)
- Hours
-
Monday to Saturday.
1-hour lunch, paid. Working hours TBC.
40 hours a week
- Possible start date
-
Saturday 1 February
- Duration
-
1 year
- Positions available
-
1
Work
As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.
What you’ll do at work
You will be required to get involved in all aspects of customer service to support our customer base and our fitters.
Main Duties:
- Provide excellent customer service via e-mail, telephone, and internal messaging systems
- Day-to-day use of Microsoft Office, Outlook, Word, and Excel
- Meet and greet duties to customers
- Help to provide estimates
- Deal with orders and payments
- Provide customers with advice, guidance, and support
- Helping with customer issues, after care and service recovery
- Data organising/reporting
- Analysing customer satisfaction
- Working closely with colleagues to ensure everything is managed accurately
Where you’ll work
2 MILL ROAD
ERITH
DA8 1HN
Training
An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.
College or training organisation
KENT COUNTY COUNCIL
Your training course
Customer service practitioner (level 2)
Equal to GCSE
Course contents
Your training plan
- Customer Service Practitioner Level 2
- On the job training with the employer whilst working towards the Apprenticeship Standard
- Regular work-based assessments/observations carried out by Kent Training & Apprenticeships Tutor Assessor, to determine competency and meet with Awarding Body standards
Requirements
Essential qualifications
GCSE or equivalent in:
- English (grade 4)
- Maths (grade 4)
Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Administrative skills
- Number skills
- Logical
- Team working
- Creative
- Initiative
- Smart appearance
Other requirements
Interview - We will be interviewing candidates who meet the criteria as they apply and will recruit after a successful interview which may be before the closing date. Reality Check - You will be responsible for your travel expenses to and from your place of work. Therefore, you must have the means to get to your place of work daily whilst waiting for your first wages to be paid. Travel Information - Erith Station. Bus 229 - Fraser Road (Stop D) then 2 min walk. Barnehurst Station. Bus 229 -Thamesmead. Mill Road (Stop H) then 2 min walk.
About this company
Erith Flooring are an established flooring retailers and contractor. They supply all types of flooring, install carpet, vinyl wood flooring and laminate. They have a wide clientele including several celebrities, so they are looking for someone who understand confidentiality. They work in both the domestic and commercial sectors.
After this apprenticeship
- Potential for full-time employment for the right candidate
- There are opportunities to progress from a Level 2 to a Level 3 qualification
- Many employers retain apprentices in full/part time positions
- The qualifications you gain can also help you to get into higher education or other employment
- Being an apprentice gives you the opportunity to gain a recognised qualification and developing professional skills whilst earning a salary, inside some of Kent’s best companies
- Once the apprenticeship has been achieved you will have the skills, abilities, and experience to update and enhance your CV, to make it attractive to potential employers
Ask a question
The contact for this apprenticeship is:
KENT COUNTY COUNCIL
Kent Training and Apprenticeships Business Support Team
KT&A@kent.gov.uk
0800 731 4297
The reference code for this apprenticeship is VAC1000284876.
Apply now
Closes on Wednesday 1 January
When you apply, you’ll be asked to sign in with a GOV.UK One Login. You can create one at the same time as applying for this apprenticeship.
After signing in, you’ll apply for this apprenticeship on the company's website.
Company’s application instructions
This employer has requested all applicants to apply through Kent Training and Apprenticeships online application system. Therefore, to apply for this position, please click on the link below and follow the online instructions.