Apprentice Customer Service Administrator

ERITH FLOORING LIMITED

ERITH, DA8 1HN

Closes on Wednesday 1 January

Posted on 30 October 2024

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Contents

Summary

Learn all aspects of a flooring contractor, including admin, telephone answering, estimating, calculating, unloading deliveries, assisting fitters, site surveys, filing & admin input of data to computer. You will need to deal with celebrities and public alike offering the same high level of service to every customer.

Annual wage
£13,312 a year

Minimum wage rates (opens in new tab)

Starting at £6.40 per hour with increases on performance and achievement.

Training course
Customer service practitioner (level 2)
Hours
Monday to Saturday. 1-hour lunch, paid. Working hours TBC.

40 hours a week

Possible start date

Saturday 1 February

Duration

1 year

Positions available

1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

You will be required to get involved in all aspects of customer service to support our customer base and our fitters.

Main Duties:

  • Provide excellent customer service via e-mail, telephone, and internal messaging systems
  • Day-to-day use of Microsoft Office, Outlook, Word, and Excel
  • Meet and greet duties to customers
  • Help to provide estimates
  • Deal with orders and payments
  • Provide customers with advice, guidance, and support
  • Helping with customer issues, after care and service recovery
  • Data organising/reporting
  • Analysing customer satisfaction
  • Working closely with colleagues to ensure everything is managed accurately

Where you’ll work

2 MILL ROAD

ERITH

DA8 1HN

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

KENT COUNTY COUNCIL

Your training course

Customer service practitioner (level 2)

Equal to GCSE

Course contents
  • Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
  • Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
  • Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
  • Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
  • Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
  • Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
  • Demonstrate patience and calmness.
  • Show you understand the customer’s point of view.
  • Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
  • Maintain informative communication during service recovery.

    • Your training plan

    • Customer Service Practitioner Level 2
    • On the job training with the employer whilst working towards the Apprenticeship Standard
    • Regular work-based assessments/observations carried out by Kent Training & Apprenticeships Tutor Assessor, to determine competency and meet with Awarding Body standards

    Requirements

    Essential qualifications

    GCSE or equivalent in:

    • English (grade 4)
    • Maths (grade 4)

    Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

    Skills

    • Communication skills
    • IT skills
    • Attention to detail
    • Organisation skills
    • Customer care skills
    • Problem solving skills
    • Administrative skills
    • Number skills
    • Logical
    • Team working
    • Creative
    • Initiative
    • Smart appearance

    Other requirements

    Interview - We will be interviewing candidates who meet the criteria as they apply and will recruit after a successful interview which may be before the closing date. Reality Check - You will be responsible for your travel expenses to and from your place of work. Therefore, you must have the means to get to your place of work daily whilst waiting for your first wages to be paid. Travel Information - Erith Station. Bus 229 - Fraser Road (Stop D) then 2 min walk. Barnehurst Station. Bus 229 -Thamesmead. Mill Road (Stop H) then 2 min walk.

    About this company

    Erith Flooring are an established flooring retailers and contractor. They supply all types of flooring, install carpet, vinyl wood flooring and laminate. They have a wide clientele including several celebrities, so they are looking for someone who understand confidentiality. They work in both the domestic and commercial sectors.

    https://erithflooring.co.uk/ (opens in new tab)

    After this apprenticeship

    • Potential for full-time employment for the right candidate
    • There are opportunities to progress from a Level 2 to a Level 3 qualification
    • Many employers retain apprentices in full/part time positions
    • The qualifications you gain can also help you to get into higher education or other employment
    • Being an apprentice gives you the opportunity to gain a recognised qualification and developing professional skills whilst earning a salary, inside some of Kent’s best companies
    • Once the apprenticeship has been achieved you will have the skills, abilities, and experience to update and enhance your CV, to make it attractive to potential employers

    Ask a question

    The contact for this apprenticeship is:

    KENT COUNTY COUNCIL

    Kent Training and Apprenticeships Business Support Team

    KT&A@kent.gov.uk

    0800 731 4297

    The reference code for this apprenticeship is VAC1000284876.

    Apply now

    Closes on Wednesday 1 January

    When you apply, you’ll be asked to sign in with a GOV.UK One Login. You can create one at the same time as applying for this apprenticeship.

    After signing in, you’ll apply for this apprenticeship on the company's website.

    Company’s application instructions

    This employer has requested all applicants to apply through Kent Training and Apprenticeships online application system. Therefore, to apply for this position, please click on the link below and follow the online instructions.