Customer Service Apprenticeship - Informatics
Cumbria, Northumberland, Tyne & Wear NHS Foundation Trust
Tyne and Wear, NE3 3XT
Closes in 16 days (Thursday 21 November at 11:59pm)
Posted on 30 October 2024
Contents
Summary
This is an exciting opportunity to work within a friendly and supportive team within the Informatics Department of Cumbria, Northumberland Tyne and Wear NHS Foundation Trust. This apprenticeship provides excellent opportunities for personal and professional development & real business experience from day one.
- Annual wage
- £12,480 to £22,308 a year
- Training course
- Customer service practitioner (level 2)
- Hours
-
Monday to Friday - working times to be confirmed upon appointment.
37 hours a week
- Possible start date
-
Monday 20 January
- Duration
-
1 year 2 months
- Positions available
-
1
Work
As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.
What you’ll do at work
We are seeking an enthusiastic, proactive and motivated candidate, who can demonstrate excellent communication and organisational skills, to work within a busy team.
This is an essential and demanding role, providing a courteous, friendly and professional service to staff, either via the telephone or in person.
Your exact duties will vary but you will need to show you can work with a team or member of staff to handle various tasks.
You will also provide support to others in the team & this sort of work requires a sense of responsibility, accuracy and attention to detail.
The aims of this programme are:
- For an individual to gain a nationally recognised qualification
- To enhance knowledge & understanding of working for a large NHS employer
- To gain recognition for competencies used in a workplace
- To develop and demonstrate the underpinning knowledge required in this role
- Providing recognition of prior learning for future learning (RPL)
- Provide a foundation for further development
Duties:
- Respond to queries raised by email
- Create and amend user accounts to allow users to access the Trusts core IT systems
- Liaise with external Trusts to allow users access to their IT systems
- Log calls received by the team (details of callers and their IT issues, in an IT-based system)
- Attempt to fix straightforward issues and solve IT problems
- Liaise with wider team to resolve more complex issues
- Track the progress of jobs, maintaining contact with the colleague that logged it
- As experience grows, work with Project Managers on the rollout of new systems and IT services
- Gain experience and support all the Trusts core IT systems
Where you’ll work
St. Nicholas Hospital
Jubilee Road
Newcastle upon Tyne
Tyne and Wear
NE3 3XT
Training
An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.
College or training organisation
DERWENTSIDE COLLEGE
Your training course
Customer service practitioner (level 2)
Equal to GCSE
Course contents
Your training plan
- Customer Service Practitioner Level 2 Apprenticeship Standard
- Delivered within the work place
Requirements
Desirable qualifications
GCSE in:
- English and maths (grade 4 or above)
Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Presentation skills
- Administrative skills
- Number skills
- Analytical skills
- Logical
- Team working
- Creative
- Initiative
- Non judgemental
- Patience
- Physical fitness
Other requirements
All offers will be subject to satisfactory completion of an enhanced DBS check.
About this company
The Trust works from more than 70 sites across Cumbria, Northumberland, Newcastle, North Tyneside, Gateshead, South Tyneside and Sunderland. We also run a number of regional and national specialist services. Along with partners, we deliver support to people in their own homes, and from community and hospital-based premises. We have more than 8,000 people working for us and a budget of over £500 million. The services we provide are divided into four sections, which are organised geographically into “locality care groups”. These are known as North, Central, South and Cumbria. Cumbria, Northumberland, Tyne and Wear NHS Foundation Trust was formed in 2019 when the mental health and learning disability services in North Cumbria were transferred to Northumberland, Tyne and Wear NHS Foundation Trust. Northumberland, Tyne and Wear NHS Foundation Trust was created back in 2006. This was through the merger of three different NHS trusts: Newcastle, North Tyneside and Northumberland Mental Health NHS Trust; South of Tyne and Wearside Mental Health NHS Trust; and Northgate and Prudhoe NHS Trust. Since then, there have been some dramatic changes that have helped shape how we care and support the people we serve. For instance, we have been able to provide some state-of-the-art facilities, which have dramatically improved inpatient services. Between 2006 and 2016, we opened eight new buildings, ranging from a specialist dementia centre to a large 122-bed hospital.
After this apprenticeship
There is an opportunity for the right candidate to be trained with a view to employment should a suitable position become available.
Ask a question
The contact for this apprenticeship is:
DERWENTSIDE COLLEGE
Apprenticeship Recruitment Team
apprenticeships@derwentside.ac.uk
The reference code for this apprenticeship is VAC1000284875.
Apply now
Closes in 16 days (Thursday 21 November at 11:59pm)
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