School Admin Apprentice

Summary

Stepney Primary School are looking for a School Admin Apprentice to join their team to provide support to staff, students and parents. Within this role, you will be responsible for the admin and customer service duties for the school. The role will develop throughout the apprenticeship. Therefore, you will be involved in more advanced duties.

Annual wage: £12,313.60 a year
Minimum wage rates (opens in new tab)
Training course: Customer service practitioner (level 2)
Hours: Monday to Friday between 8:00am - 4:00pm.
37 hours a week
Possible start date: Tuesday 19 November
Duration: 1 year 2 months
Positions available: 1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

To promote and safeguard the welfare of children and young people.
Answer and respond to telephone enquiries in a timely and professional manner and ensure all messages are relayed to the appropriate staff member accurately.
To receive visitors to the school and communicate with courtesy and clarity to all staff, students, parents, carers, visitors, outside agencies, and the wider community, including answering general telephone and face-to-face enquiries.
Dealing quickly and sympathetically with student enquiries and needs as necessary.
Ensuring all visitors to the school are registered in accordance with school safeguarding policy and have the appropriate identification as a school visitor.
Sign in deliveries and packages and ensure that the relevant staff know that the package has arrived and is ready for collection.
Assist parents with the use of school systems, Arbor and FSM voucher systems.
Handle incoming and outgoing mail as appropriate.
Contacting parents regarding any issues or concerns with pupils.
Administration
Provide comprehensive administrative support to the Administration Manager e.g. photocopying, filing, printing, laminating, completing standard forms, and responding to routine correspondence.
Maintain and collate pupil records and maintain the Management Information System (Arbor).
Provide day-to-day support with the attendance function supporting the Attendance Team including developing effective working relationships with parents and carers.
Updating student records on Arbor, contacting parents, liaising with the central Trust team
Inputting orders and liaising with the central Trust team.
Any other duties of a similar nature or level as requested by the Headteacher and/or Administration Manager.

Where you’ll work

Stepney Primary School

Beverley Road

Hull

HU5 1JJ

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

HULL BUSINESS TRAINING CENTRE LIMITED

Your training course

Customer service practitioner (level 2)

Equal to GCSE

Course contents

Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.

Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or

Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.

Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.

Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.

Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.

Demonstrate patience and calmness.

Show you understand the customer’s point of view.

Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.

Maintain informative communication during service recovery.

Your training plan

Level 2 Apprenticeship in Customer Service Practitioner consisting of:

Level 2 Standard in Customer Service Practitioner
Level 1 Functional Skills in Mathematics
Level 1 Functional Skills in English

You will be required to attend a half-day session with HBTC where you will work towards any functional skills that you have to take. There will also be an end point assessment.

Requirements

Desirable qualifications

GCSE in:

English (grade 4)
maths (grade 4)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
Attention to detail
Organisation skills
Customer care skills
Problem solving skills
Administrative skills
Team working
Initiative
Patience

About this company

At Stepney Primary we aim to be an outstanding, learning-centred school which is always looking forward: breaking down the barriers, widening the horizons! We see ourselves as a community of children and adults in which everyone contributes, everyone enjoys and learns and where everyone is valued.

After this apprenticeship

After the apprenticeship, there may be an opportunity for you to advance in the workplace or go on to higher education.

Ask a question

The contact for this apprenticeship is:

HULL BUSINESS TRAINING CENTRE LIMITED

Mya Buckingham

mya@hullbusiness.co.uk

The reference code for this apprenticeship is VAC1000284852.

Apply now

Closes in 17 days (Monday 18 November at 11:59pm)

When you apply, you’ll be asked to sign in with a GOV.UK One Login. You can create one at the same time as applying for this apprenticeship.

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