Business Admin Apprentice

Summary

This role is ideal for someone who’s proactive, highly organised, and ready to get hands-on with tasks that drive our agency forward. You’ll gain valuable experience working with a variety of clients and teams, helping to shape the future of our projects while developing your skills in administration, client management, and marketing.

Annual wage: £13,312 a year
Minimum wage rates (opens in new tab)
Training course: Business administrator (level 3)
Hours: Monday- Friday 8.45am - 5.30pm with 45 mins for lunch.
40 hours a week
Possible start date: Monday 2 December
Duration: 1 year 6 months
Positions available: 1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

As a Business Admin apprentice, you’ll be working with all types of clients – from small, local businesses to large, international brands, across various industries. We can guarantee that no two days will ever be the same. Here’s what you might find yourself doing:

Supporting the sales team and directors with daily administrative tasks to ensure smooth business operations
Assisting in preparing client presentations and helping to manage client communications, ensuring objectives are met
Collaborating with the team to help implement marketing strategies and campaigns
Monitoring and analysing performance metrics from various projects and client campaigns, helping to refine strategies and improve outcomes
Supporting client accounts, acting as a point of contact and understanding their business needs
Contributing to organisational tasks, such as managing schedules, updating client records, and handling other operational duties
Supporting the team with event coordination, helping organise company events, client meetings, or industry networking sessions
Participating in regular training and development opportunities to enhance your skills and knowledge in both administration and marketing

Where you’ll work

23 MANEY CORNER

SUTTON COLDFIELD

B72 1QL

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

BIRMINGHAM METROPOLITAN COLLEGE

Your training course

Business administrator (level 3)

Equal to A level

Course contents

Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.

Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.

Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.

Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.

Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.

Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.

Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.

Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Your training plan

The successful apprentice will complete a full ‘Level 3 Business Administrator Apprenticeship’ standard
The apprenticeship includes regular training delivered by Birmingham Metropolitan College
At least 20% of the working hours will be spent training or studying

Requirements

Essential qualifications

GCSE in:

English (grade 4/C or above)
Maths (grade 4/C or above)

Desirable qualifications

GCSE in:

English (grade 5 or above)
Maths (grade 5 or above)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
Attention to detail
Organisation skills
Administrative skills
Team working
Time managements skills
A proactive approach
Willingness to learn and grow

Other requirements

This role is ideal for you if you are/have: • Aged 18 or over. • Familiarity with administrative tools like Microsoft Office, Google Workspace, or similar. • Experience with CRM systems or client databases. • An understanding of basic marketing principles or interest in creative industries.

About this company

Our culture is fun, friendly, and inclusive – we work hard together but ensure we enjoy the journey along the way. Our team collaborates closely, and each member has the chance to shape their own career path. We’re committed to personal development, offering training and support to help our team excel.

https://edge-creative.com/ (opens in new tab)

Company benefits

• 25 days annual leave plus all bank holidays • Professional and personal development • Access to our employee benefits platform • Retail discounts and vouchers • Attend events, awards, and lunches • Early finish on a Friday for team drinks

After this apprenticeship

Potential to be an Account Manager within the company upon completion of the apprenticeship

Ask a question

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