Service Technician Apprenticeship Volvo Lookers Bishop's Stortford

Summary

We are seeking a motivated individual to join Lookers Volvo Bishop Stortford as a Service Technician Apprentice. This apprenticeship offers a unique opportunity to learn the skills and knowledge necessary to become a proficient service technician in the automotive industry.

Annual wage: £12,646.40 a year
Minimum wage rates (opens in new tab)
Training course: Autocare technician (level 2)
Hours: Monday to Friday 9am to 5pm, shifts, may work evenings and weekends.
38 hours a week
Possible start date: Monday 13 January
Duration: 2 years 6 months
Positions available: 1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

Assist senior technicians in diagnosing, troubleshooting, and repairing various mechanical and electrical systems
Learn to perform routine maintenance tasks, including inspections, lubrication, and adjustments
Participate in equipment installations and upgrades under supervision
Develop proficiency in using diagnostic tools and equipment to identify issues accurately
Collaborate with team members to ensure timely completion of service requests and projects
Follow safety protocols and guidelines to maintain a safe working environment
Document service activities, including work performed, parts used, and customer interactions
Attend training sessions and workshops to enhance technical skills and product knowledge
Communicate effectively with customers to address inquiries, explain service procedures, and provide recommendations
Assist with inventory management, including tracking parts and supplies used during service operations

Where you’ll work

Stortford Hall Industrial Park, Dunmow Road

Bishop's Stortford

CM23 5GZ

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

CALEX UK LTD

Your training course

Autocare technician (level 2)

Equal to GCSE

Course contents

S1: Contribute to maintaining a healthy and safe workplace, including the maintenance of key equipment and carrying out general housekeeping

S2: Carry out stock procedures including dealing with routine stock deliveries, placing stock into storage, carrying out stock rotation duties and ordering parts for customers following company procedures

S3: Carry out vehicle safety inspections and routine maintenance in line with manufactures specifications or approved schedules, company procedures and complete approved documentation.

S4: Make recommendations to customers based on the results of inspections, ensuring that sales recommendations are accurate and fully costed, are ethical and in the best interests of the customer at all times, using language that is transparent and avoids jargon.

S5: Carry out replacement/repair and balancing of a range of light vehicle tyres, including ultra-low profile, directional, asymmetric and run-flat tyres fitted to a range of wheel sizes and types

S6: Carry out the replacement of components on a specific range of vehicle systems including Steering & Suspension, Braking systems, Battery & Charging systems, exhaust systems and Air-Conditioning systems

S7: Carry out 4-wheel Geometry operations including adjustments on a range of vehicles with different suspension and steering systems

S8: Use a range of specialist tools & equipment, mechanical & electrical measuring tools and diagnostic equipment to support fault identification and repair.

S9: Identify & procure correct parts to meet specific customer requirements

S10: Access vehicle technical data to inform inspections and make judgements on wear and serviceability.

S11: Deal with and resolve low-level customer complaints

S12: Communicate effectively with customers, suppliers and colleagues

S13: Use specific company IT systems within the workplace, including Point-of-sale systems and hand-held devices.

Your training plan

A standard workweek typically consists of 40 hours, scheduled from Monday to Friday, starting at 8:30 am and ending at 5:30 pm. Nevertheless, the specific working hours may vary depending on the requirements of individual Dealers.

Approximately 20% of your total work hours will be dedicated to 'off-the-job' training. This is a mixture of online classrooms and face-to-face learning at Volvo Training Centre in Daventry.

Requirements

Essential qualifications

GCSE in:

English (grade 4 or above)
Mathematics (grade 4 or above)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Organisation skills
Customer care skills
Problem solving skills

About this company

Part of the wider Lookers group originally founded in 1908, we parallel the pedigree and outstanding heritage offered by Volvo. Demonstrated through our committed approach to delivering excellent customer care, you can be assured of an industry leading experience. From your initial enquiry right through to comprehensive aftersales care, our values of "for you, for life" are demonstrated in everything that we do. Our sales specialists are helpful, knowledgeable and enthusiastic and in the event you wish to purchase one of our quality vehicles, will be able to advise you on all the financial options available.

After this apprenticeship

Throughout your apprenticeship journey, we are committed to nurturing your growth and development, guiding you toward attaining a widely recognized qualification in the motor industry. This qualification serves as a cornerstone for building your career, offering abundant opportunities within our expanding Dealer Network. Upon successful completion of the program, you'll be well-equipped to advance and transition into new roles.

Ask a question

The contact for this apprenticeship is:

CALEX UK LTD

The reference code for this apprenticeship is VAC1000284836.

Apply now

Closes on Monday 30 December

When you apply, you’ll be asked to sign in with a GOV.UK One Login. You can create one at the same time as applying for this apprenticeship.

After signing in, you’ll apply for this apprenticeship on the company's website.

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