Level 2 Customer Service Practitioner Apprenticeship

Summary

We are proud to be supporting Ecomal UK, an established European based Electrical Components and Logistics company in North Hykeham, with the recruitment of a Customer Services Apprentice to start in October.

Annual wage

£12,313.60 to £22,010.56 a year

Minimum wage rates (opens in new tab)

A competitive wage is on offer as follows: 16 and 17 year olds will be £7.00 per hour 18+ will be £9.10 per hour

Training course

Customer service practitioner (level 2)

Hours

8.30am – 4.45pm Monday – Thursday and 8.30am – 3pm on a Friday with ½ an hour for lunch each day (37 hours per week)

37 hours a week

Possible start date

Thursday 21 November

Duration

1 year

Positions available

1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

Working as part of a small team, your duties will include:

Providing quotations to customers in a professional and timely manner
Responding to emails
Chasing quotations either on the telephone or via email
Other administrative duties as and when required
Spending a day a week on your apprenticeship work

The requirements listed below are representative of the knowledge, skill, and/or ability required.

Secondary school level of education, ideally with both Mathematics and English GCSEs
Basic Microsoft Office skills , particularly Excel
Excellent communication skills; both written and verbal
Demonstrate high level of attention to detail

Where you’ll work

3 Sadler road

Lincoln

LN6 3RG

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

LAGAT LIMITED

Your training course

Customer service practitioner (level 2)

Equal to GCSE

Course contents

Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.

Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or

Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.

Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.

Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.

Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.

Demonstrate patience and calmness.

Show you understand the customer’s point of view.

Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.

Maintain informative communication during service recovery.

Your training plan

This training plan has not been finalised. Check with this employer if you’ll need to travel to a college or training location for this apprenticeship.

More training information

Customer service practitioner L2 Apprenticeship Standard

Requirements

Essential qualifications

GCSE in:

English (grade 4)
Maths (grade 4)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
Customer care skills
Team working

About this company

Since the foundation of the company 50 years ago, a lot of things have changed. Roederstein became Vishay and finally ECOMAL. Further to the first affiliate in Switzerland, 15 additional sites were rapidly set up throughout Europe. And the number of employees has meanwhile also grown to more than 280. Yet one thing has remained unchanged since 1972: ECOMAL focuses on people.

After this apprenticeship

Potentially could progress onto Level 3 Customer Service

Ask a question

The contact for this apprenticeship is: