Apprentice Service Delivery Analyst

Summary

Providing daily support to the Bluekong Service Delivery team and managing and maintaining key systems within the organisation.

Annual wage: £15,000 a year
Minimum wage rates (opens in new tab)
Training course: Business administrator (level 3)
Hours: Monday - Friday, 9.00am - 5.00pm.
37 hours a week
Possible start date: Tuesday 26 November
Duration: 1 year 9 months
Positions available: 1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

Duties for this role include:-

Maintaining and building relationships with the companies new and existing field engineering teams.
Maintaining all project/support based documents/process.
Assisting with critical daily deadlines.
Working as part of the SDM team on multiple customer engagements.
Providing administrative support for BlueKong Networks Annuity contracts.
Providing administrative support to Bluekong Networks engineering teams.
Working to bring on board new engineers to utilize for customer works.
Building strong relationships with both customers, suppliers and delivery leads.
Monitoring and being the first port of contact for BlueKong support customers.

The Project Support Analyst will be:-

A bright individual looking to develop their career within a creative environment.
Skilled administrator.
Comfortable working in a busy environment.
Flexible approach.
Semi Skilled IT user, able to pick up on new software and technologies.

Where you’ll work

11-13 High Street

Theale

Reading

RG7 5AH

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

INTEC BUSINESS COLLEGES LIMITED

Your training course

Business administrator (level 3)

Equal to A level

Course contents

Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.

Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.

Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.

Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.

Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.

Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.

Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.

Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Your training plan

Business Administrator level 3
End Point Assessment
Work Based Training

Requirements

Essential qualifications

GCSE in:

Mathematics & English (grade 9-4 (A*-C))

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
Attention to detail
Customer care skills
Friendly
Willing to learn

About this company

BlueKong Networks is an International technical engineering services provider; an agile, customer-focused provider of end-to-end next generation IT and Network services. The company offers a worldwide reach of accredited and experienced professional services with in country technicians that save travel costs, headcount, prevent multiple partner outsourcing and reduces risk of infrastructure penalties. In summary our model is to enhance, extended coverage reach, improve performance and ensure continuity – “offering an extended global arm of on the ground technicians, quickly and cost effectively” – with over 270 technical engineers across the globe, Bluekong is the perfect partner to support your onsite needs.

http://bluekongnetworks.com (opens in new tab)

After this apprenticeship

Future prospects will be to progress to project coordinator then either project manager or service delivery manager.

Ask a question

The contact for this apprenticeship is:

INTEC BUSINESS COLLEGES LIMITED

Linsay Narborough

Linsay.Narborough@intecbusinesscolleges.co.uk

01788 514 276

The reference code for this apprenticeship is VAC1000284813.

Apply now

Closes in 20 days (Monday 25 November at 11:59pm)

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