Business Admin Apprenticeship L3
NORTH LONDON GARAGES GTA LTD
ENFIELD, EN3 4LQ
Closes in 25 days (Saturday 30 November at 11:59pm)
Posted on 30 October 2024
Summary
Respond to telephone and face-to-face enquiries, providing a high standard of customer service. Redirect to correct person or resolve queries. Respond to generic emails, direct to correct person or resolve queries. Liaise with internal and external clients as required.
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Training course
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Business administrator (level 3)
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Hours
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Monday to Friday, 9.00am to 5.00pm.
35 hours a week
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Possible start date
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Saturday 7 December
Work
As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and
work alongside experienced staff.
What you’ll do at work
- Undertake all administrative tasks - word processing, filing, incoming and outgoing mail, photocopying, scanning, printing, collating, binding etc.
- Service meetings including booking rooms, minute-taking and processing, preparation etc. Arrange refreshments for meetings, course bookings and visitors etc.
- Attend monthly team meetings and minute taking (on a rota basis)
- Any other administrative duties as required
Where you’ll work
39 REDBURN INDUSTRIAL ESTATE
WOODALL ROAD
ENFIELD
EN3 4LQ
Training
An apprenticeship includes regular training with a college or
other training organisation. At least 20% of your working hours will be spent training or studying.
College or training organisation
CITY GATEWAY
Your training course
Business administrator (level 3)
Equal to A level
Course contents
Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.
Your training plan
- Tuesday, 9:30am to 4:30pm
- Training at City Gateway E14 2BE
Requirements
Essential qualifications
GCSE in:
- English (grade English 4)
- Maths 4 (grade 4)
Let the company know about other relevant qualifications and industry experience you have. They can
adjust the apprenticeship to reflect what you already know.
Skills
- Communication skills
- IT skills
- Organisation skills
- Customer care skills
- Administrative skills
- Number skills
- Team working
After this apprenticeship
Ask a question
The contact for this apprenticeship is:
CITY GATEWAY
The reference code for this apprenticeship is
VAC1000284796.
Apply now
Closes in 25 days (Saturday 30 November at 11:59pm)
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