Business Administration Apprentice

Summary

Perfect for an apprentice looking to start their career in Business Administration/Sales. All support and training provided in a fun, friendly, family environment. We are seeking a motivated, organised, and efficient apprentice to be responsible for the entire customer life cycle, all the way from first contact, to completed install and aftercare.

Annual wage: £11,648 a year
Minimum wage rates (opens in new tab)
Training course: Business administrator (level 3)
Hours: Monday - Friday, 9.00am - 5.00pm, with 1 hour lunch.
35 hours a week
Possible start date: Monday 6 January
Duration: 1 year 6 months
Positions available: 1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

Managing a wide range of different suppliers, installers, and customers
Responsible for a successful end-to-end service
Work will mainly involve phone calls, emails and raising associated sales paperwork
As part of a small team, you'd also get involved in dealing with customers in the showroom

Where you’ll work

Unit 3

Sterling Way

Reading

RG30 6HW

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

WAVERLEY BOROUGH COUNCIL

Your training course

Business administrator (level 3)

Equal to A level

Course contents

Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.

Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.

Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.

Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.

Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.

Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.

Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.

Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Your training plan

With on-the-job training from the employer the apprentice will work towards a Business Administrator Level 3 Apprenticeship Standard and Functional Skills in English and maths at Level 2 if required
Training can be delivered remotely or at the workplace

Requirements

Desirable qualifications

GCSE or equivalent in:

Maths and English (grade Grades A*-C or 4-9)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Organisation skills
Customer care skills
Team working
Initiative

About this company

Brothers Office Furniture is a family run, new and used office furniture supplier based in Reading, Berkshire. We have a large public showroom stocking the largest range of Used Office Desks, Office Chairs, Office Storage and Boardroom Furniture in the South UK. We have a website for internet sales, and we deliver nationwide. As a family run business, we put people at the heart of how we think and what we do. We are passionate about sustainability, recycling, and upcycling. Our Office Furniture Removals Service aims to keep as much furniture out of landfill as possible refurbishing and reselling as much as possible, with the remaining furniture being broken down and recycled where possible.

https://www.brothersofficefurniture.co.uk/ (opens in new tab)

After this apprenticeship

We are a company that really does reward hard work and if you perform within this period, you will have the opportunity to interview for a permanent position at the end of the apprenticeship

Ask a question

The contact for this apprenticeship is:

WAVERLEY BOROUGH COUNCIL

Richard Pepper

qualifications@wts.org.uk

01252 725872

The reference code for this apprenticeship is VAC1000284792.

Apply now

Closes in 24 days (Sunday 1 December at 11:59pm)

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