Business Administrator Apprentice

Summary

This is an exciting opportunity for a mature, hardworking, reliable apprentice to join our growing health care business based at Croftland’s Care Home in Kirkburton. No 2 days will be the same and within your varied role, you will help to support all aspects of the business whilst working towards a Business Admin Level 3 qualification.

Annual wage

£14,430 a year

Minimum wage rates (opens in new tab)

This salary is significantly more than the national apprenticeship wage.

Training course

Business administrator (level 3)

Hours

Monday - Friday, 09:00 - 17:00 - (can change slightly to suit buses), with a 30-minute lunch break.

37 hours a week

Possible start date

Monday 2 December

Duration

1 year 3 months

Positions available

1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

Croftland’s Care Home, part of the Croft Care Group, a specialist care company, are seeking to appoint a hardworking and reliable apprentice to join our growing team. Good admin and communication skills are desirable.

The successful applicant will have a confident personality and the ability to juggle a range of tasks in a very busy environment.

This role will include full administration support to the Care Manager and team across all areas of the business, with the aim to develop and have more responsibility during your apprenticeship.

The role, after training, will include some of the following:

Administration - Care Workers:

Distribution of daily/weekly rotas to Care Workers
Distribution and collation of all relevant paperwork to and from Care Workers
Liaise between Care Workers and service users
Monitor holiday and sickness of all Care Workers
Take incoming calls and queries and deal with accordingly

Administration – Service Users:

To set up, update and end service users records / files
To liaise with Social Services and other third parties involved with service users care plans

Administration - General:

To deal with all incoming telephone calls and queries and deal with accordingly
To provide internal/external clients and service users with data as required
To provide full administration support and deal with enquiries for the Care Manager and Team
Monitoring of stationery, supplies, and petty cash
General typing, filing and photocopying duties as required
Producing monthly newsletter
To undertake all responsibilities according to the policies and procedures of the company
To attend any training sessions as required to support you in your role
To respect the confidential and sensitive nature of the work
To maintain good working relationships with all members of staff in the company

The above is not an exhaustive list of duties and you will be expected to perform different tasks as necessitated by the organisation which is relevant to your post within the company to meet the overall business objectives.

Where you’ll work

6 Turnshaw Road

Kirkburton

Huddersfield

HD8 0TH

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

C.M.S. VOCATIONAL TRAINING LIMITED

Your training course

Business administrator (level 3)

Equal to A level

Course contents

Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.

Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.

Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.

Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.

Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.

Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.

Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.

Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Your training plan

As a business administration apprentice, you will complete the following qualifications as part of your Apprenticeship:

Level 3 Business Administrator Apprenticeship Standard
Level 2 Functional Skills maths and English if equivalents are not already achieved
You will also develop the skills, knowledge and behaviours required to work within an office environment
This apprenticeship is delivered in the workplace and 20% of your working time will be dedicated towards training and learning new skills
You will be allocated a tutor who will provide you with personal support and assessment at pre-arranged times
Assessment is through a variety of methods including observations in the workplace, witness testimonies, product evidence and professional discussions
All evidence will be logged to your electronic portfolio

Requirements

Essential qualifications

GCSE in:

in 5 subjects including maths & English (grade 4/C or above)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Organisation skills
Customer care skills
Administrative skills
Team working
Initiative
Non judgemental
Patience

Other requirements

This post is subject to a satisfactory DBS check. Location - are you able to travel there daily? Due to the nature of the business, you may be required to have a Covid Vaccine to work.

About this company

The Croft Care Group provide nursing, residential and community-based care services in the North of England and currently have multiple care homes. Croftlands is our newest care home and is a stunning stone building which is home to fifty five residents with residential, nursing and dementia related needs. We are able to offer the following services; Full time permanent residential care, Nursing care, Dementia care, Respite care, Short term residential care, Safe and secure accommodation for people who are suffering from dementia, Alzheimer’s disease and other dementia related illnesses. Croftlands is an attractively designed care home situated on Turnshaw Road, on the edge of the village of Kirkburton, near Huddersfield, it offers a high level accommodation, which is matched by quality nursing, residential and dementia care from a dedicated and well trained staff team. Our residents see Croftlands as their home and with our wellbeing and activity team are actively encouraged to get involved in the daily decisions of the home.

https://www.croftcare.co.uk/croftlands/ (opens in new tab)

After this apprenticeship

Upon completion of the apprenticeship, for the right applicant, there will be the opportunity toprogress to a permanent position.

Ask a question

The contact for this apprenticeship is:

C.M.S. VOCATIONAL TRAINING LIMITED

Katrina Clarke

katrina.clarke@cmsvoc.co.uk

01924 470477

The reference code for this apprenticeship is VAC1000284760.

Apply now

Closes in 16 days (Thursday 21 November at 11:59pm)

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