IT Support Apprentice
IN PHASE INTERNATIONAL LIMITED
NOTTINGHAM, NG5 1RF
Closes in 14 days (Friday 15 November at 11:59pm)
Posted on 30 October 2024
Summary
This is a fantastic opportunity to join a well established business working within the home electronics, HiFi, navigation and speed awareness sector. This is a varied IT role with a strong focus on providing a high level of IT support. Apply now!
-
Training course
-
Information communications technician (level 3)
-
Hours
-
10.00am - 4.00pm, Monday - Friday.
30 hours a week
-
Possible start date
-
Monday 25 November
Work
As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and
work alongside experienced staff.
What you’ll do at work
- Technical product testing
- Technical product repairing
- Customer communication and support
- Text system use
- Managing customer returns and repairs in a timely manner
- Learning tech aspects of various Audio / Tech and camera products.
- Learn how to uphold and manage the customer warranty process
Where you’ll work
D B HOUSE
3 RANI DRIVE
NOTTINGHAM
NG5 1RF
Training
An apprenticeship includes regular training with a college or
other training organisation. At least 20% of your working hours will be spent training or studying.
College or training organisation
LEARNING FOR FUTURES LTD
Your training course
Information communications technician (level 3)
Equal to A level
Course contents
Interpret and prioritise internal or external customer's requirements in line with organisation's policy
Apply the appropriate tools and techniques to undertake fault finding and rectification
apply Continuous Professional Development to support necessary business output and technical developments
Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
Manage and prioritise the allocated workload effectively making best use of time and resources
Complete documentation relevant to the task and escalate where appropriate
Install or undertake basic software upgrades,either physically or remotely
Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
Provide remote/F2F support to resolve customer requirements
Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task
Identify and scope the best solution informed by the system data associated with the task
Test and evaluate the system's performance and compliance with customer requirements.
Escalate non routine problems in line with procedures
Use basic scripting to execute the relevant tasks for example PowerShell, Linux
Carry out routine maintenance across systems, (such as IT, Communications), ensuring organisational compliance at all times
Apply the necessary security, in line with access and/or encryption requirements
Use a range of Cabling or Connectors equipment in line with technical requirements for example physically or remotely
Test and evaluate network environments
Monitor performance and usage of a network
Deploy applications on a network
Set up storage and data access for staff
Apply necessary security measures, in line with access requirements to a network
Carry out routine maintenance across network systems, ensuring organisational compliance
Monitor network-related workloads including DNS and firewalls
Install or undertake basic upgrades, either physically or remotely
Establish digital communication or telecommunications systems through, for example cabling and connecting equipment.
Identify a range of tools and or diagnostic equipment, for example, Hardware or Software components, to resolve Communications or Telecommunications requirements.
Undertake basic telecommunications activities, in response to an allocated task, designated responsibilities, instructions or customer’s requirements.
Use information necessary to identify operational issues and rectify or escalate accordingly in line with policy
Interpret and prioritise internal or external customer's requirements in line with organisation's policy
Apply the appropriate tools and techniques to undertake fault finding and rectification
apply Continuous Professional Development to support necessary business output and technical developments
Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
Manage and prioritise the allocated workload effectively making best use of time and resources
Complete documentation relevant to the task and escalate where appropriate
Install or undertake basic software upgrades,either physically or remotely
Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
Provide remote/F2F support to resolve customer requirements
Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task
Your training plan
- The structured part of your apprenticeship training will be provided by Wise Origin College. We are a specialist IT & Digital training provider.
- You will also learn on-the-job, working alongside experienced colleagues.
- Level 3 Information Communications Technician - Support Pathway.
Requirements
Essential qualifications
GCSE in:
- English (grade A-C or 4-9)
- Maths (grade A-C or 4-9)
Let the company know about other relevant qualifications and industry experience you have. They can
adjust the apprenticeship to reflect what you already know.
Skills
- Communication skills
- Attention to detail
- Organisation skills
- Presentation skills
- Team working
- Creative
- Initiative
- Non judgemental
- Patience
About this company
A rich history with a firm focus on the future
Forged for over two decades and steeped in technology, the group has grown sustainably through an astute combination of organic growth and strategic acquisitions. We are proud of our heritage and that we are part of the fantastic history and indeed the future of British manufacturing, engineering and retailing.
However, we are far from complacent and with a culture of continuous innovation running throughout our businesses, we look forward, not back, to creating products, solutions and services that we are proud to offer to our customers in the UK and across the globe.
https://www.inphaseinternational.com/ (opens in new tab)
After this apprenticeship
- Ongoing career development and progression opportunities upon successful completion of the apprenticeship.
Ask a question
The contact for this apprenticeship is:
LEARNING FOR FUTURES LTD
The reference code for this apprenticeship is
VAC1000284752.
Apply now
Closes in 14 days (Friday 15 November at 11:59pm)
When you apply, you’ll be asked to sign in with a GOV.UK One Login. You can
create one at the same time as applying for this apprenticeship.