Digital Support Apprentice

IN PHASE INTERNATIONAL LIMITED

NOTTINGHAM, NG5 1RF

Closes in 14 days (Friday 15 November at 11:59pm)

Posted on 30 October 2024

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Summary

This is a fantastic opportunity to join a well established business working within the home electronics, HiFi, navigation and speed awareness sector. This is a varied digital support role with a strong focus on providing a high level of customer service. Apply now!

Annual wage
£10,000 a year

Minimum wage rates (opens in new tab)

Training course
Digital support technician (level 3)
Hours
Monday - Friday, 10.00am - 4.00pm

30 hours a week

Possible start date

Monday 25 November

Duration

1 year 4 months

Positions available

2

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

  • Product listings
  • Order processing
  • Stock checking
  • Inbound/outbound sales calls
  • Support calls with our clients and customers

Where you’ll work

D B HOUSE

3 RANI DRIVE

NOTTINGHAM

NG5 1RF

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

LEARNING FOR FUTURES LTD

Your training course

Digital support technician (level 3)

Equal to A level

Course contents
  • use digital technologies, including collaborative tools, to operate effectively as part of a team, and with other stakeholders, enabling sharing of information and best practice.
  • use data accurately and securely to meet business requirements and in line with organisational procedures and legislation.
  • apply information security principles, for example: information transfer, deletion, storage, usage and communications that may include using mobile devices.
  • provide an appropriate and effective response to enquiries, providing support and information utilising digital channels and in line with organisation protocols
  • operate digital information systems, for example• Management- Finance Human Resources• Bespoke departmental or organisational systems or databases
  • communicate effectively through a variety of different channels using terminology appropriate to the audience
  • use digital resources to extend own knowledge and skills relevant to their role
  • risk assess the organisational impact of decisions that they take
  • use digital systems to identify productivity and performance improvements
  • use digital technologies to operate effectively as part of a team, and with other stakeholders, enabling sharing of information and best practice
  • maintain system security in line with organisational policies.
  • support digital operations or digital change and transformation activities.
  • investigate application problems and enable resolution to maintain productivity and improve quality of service.
  • coach and guide stakeholders to develop their applications skills to use digital systems effectively.
  • monitor data to analyse systems use and provide insights to recommend use or applications developments.
  • support customers in the use of information, products and services through digital channels.
  • diagnoses technical problems by identifying and applying tools and techniques to undertake fault finding, recording and rectification.
  • maintain end-user systems physically or remotely. For example: software, hardware or operating systems
  • provide and direct end-users to tools and resources to help them to resolve their digital problems.
  • use digital technologies, including collaborative tools, to operate effectively as part of a team, and with other stakeholders, enabling sharing of information and best practice.
  • use data accurately and securely to meet business requirements and in line with organisational procedures and legislation.
  • apply information security principles, for example: information transfer, deletion, storage, usage and communications that may include using mobile devices.
  • provide an appropriate and effective response to enquiries, providing support and information utilising digital channels and in line with organisation protocols
  • operate digital information systems, for example• Management- Finance Human Resources• Bespoke departmental or organisational systems or databases
  • communicate effectively through a variety of different channels using terminology appropriate to the audience
  • use digital resources to extend own knowledge and skills relevant to their role
  • risk assess the organisational impact of decisions that they take
  • use digital systems to identify productivity and performance improvements
  • use digital technologies to operate effectively as part of a team, and with other stakeholders, enabling sharing of information and best practice
  • maintain system security in line with organisational policies.

    • Your training plan

    Level 3 Digital Support Apprenticeship Standard:

    • The structured part of your apprenticeship training will be provided by Wise Origin College
    • We are a specialist IT & Digital training provider
    • You will also learn on-the-job, working alongside experienced colleagues

    Requirements

    Essential qualifications

    GCSE in:

    • English (grade A-C or 4-9)
    • Maths (grade A-C or 4-9)

    Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

    Skills

    • Communication skills
    • Attention to detail
    • Organisation skills
    • Presentation skills
    • Team working
    • Creative
    • Initiative
    • Non judgemental
    • Patience

    About this company

    A rich history with a firm focus on the future Forged for over two decades and steeped in technology, the group has grown sustainably through an astute combination of organic growth and strategic acquisitions. We are proud of our heritage and that we are part of the fantastic history and indeed the future of British manufacturing, engineering and retailing. However, we are far from complacent and with a culture of continuous innovation running throughout our businesses, we look forward, not back, to creating products, solutions and services that we are proud to offer to our customers in the UK and across the globe.

    https://www.inphaseinternational.com/ (opens in new tab)

    After this apprenticeship

    • Ongoing career development and progression opportunities upon successful completion of the apprenticeship

    Ask a question

    The contact for this apprenticeship is:

    LEARNING FOR FUTURES LTD

    The reference code for this apprenticeship is VAC1000284749.

    Apply now

    Closes in 14 days (Friday 15 November at 11:59pm)

    When you apply, you’ll be asked to sign in with a GOV.UK One Login. You can create one at the same time as applying for this apprenticeship.