Student Services Apprentice Administrator

Summary

As the apprentice you will work under the direction of the Student Services Manager you will assist in the provision of an effective admissions, student bursary, information advice and guidance service across both campuses. This apprenticeship will be working from both campuses, City Centre or Somer Valley in Radstock.

Annual wage

£16,546.40 a year

Minimum wage rates (opens in new tab)

The salary will be £8.60 per hour aged 16 to 18 years in age, aged 18 years and over the hourly pay is £11.44.

Training course

Business administrator (level 3)

Hours

Monday to Friday 8.30am until 5pm

37 hours a week

Possible start date

Monday 25 November

Duration

1 year 6 months

Positions available

1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

To provide specific administrative support for the Student Services Department.

Information, Advice, Guidance and Reception:

Greet customers and respond to personal, telephone and email enquiries
Sign visitors into the college system and inform staff member of the arrival
Provide information, advice and guidance on the range of courses available
Assist with the enrolment process of FT 16-18 students
Assist in taking and processing student course and trip payments

Admissions

Assist in the delivery of our FT admissions process, including course entry requirements advice and guidance
Assist in processing all FT course applications
Assist in arranging pre-course interviews, liaising with course team leaders and tutors
Assist in sending offers of places to successful students
Contribute to and attend the College Open Days and other marketing events

Funding and Bursaries

Assist in the processing of all bursary applications
Engage with staff and students in the awareness and availability of funding/bursaries available
Send award letters to students once the application has been approved

To undertake responsibility for placing orders for the department:

Ensure suppliers have valid accounts with the college
Set up accounts for new suppliers
Administer orders requested by Student Services Manager
Maintain records of orders raised

Other responsibilities:

Handle day-to-day student enquiries, passing on information to teaching staff or other service areas as required
To undertake any other additional duties consistent with the role as may be deemed appropriate by your line manager

You will also be required to work and adhere to the college's procedures and policies in the following:

Health andSafety
Safeguarding
Equality & Diversity
GDPR
Professional Conduct

You may be required to work outside of traditional office hours to meet the needs of the business on occasions, for example, weekends and evenings. It is expected that holiday entitlement should be taken at times convenient to the department.

Where you’ll work

Avon Street

Bath

Somerset

BA1 1UP

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

BATH COLLEGE

Your training course

Business administrator (level 3)

Equal to A level

Course contents

Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.

Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.

Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.

Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.

Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.

Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.

Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.

Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Your training plan

Apprenticeship teaching will be a mix of face to face classes and remote learning for six hours per week.

Requirements

Essential qualifications

GCSE in:

English (grade 4/C or above)
Maths (grade 4/C or above)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Organisation skills
Customer care skills
Problem solving skills
Administrative skills
Number skills
Analytical skills
Logical
Team working
Initiative
Non judgemental
Patience

Other requirements

This apprenticeship will require you to work from both Campuses our City Centre Campus and our Somer Valley Campus in Radstock.

About this company

Bath College is a further education college with two colleges one in Bath City Centre and the Somer Valley Campus located in Radstock. The College also offers Higher Education courses and has its own Undergraduate building.

https://www.bathcollege.ac.uk/ (opens in new tab)

After this apprenticeship

After successful completion of the apprenticeship there may be the opportunity to continue with your employment with Bath College.

Ask a question

The contact for this apprenticeship is:

BATH COLLEGE

Laura Joy

laura.joy@bathcollege.ac.uk

01225328752

The reference code for this apprenticeship is VAC1000284737.

Apply now

Closes in 15 days (Friday 15 November at 11:59pm)

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