Software Developer Apprentice

Summary

You will have the opportunity to gain valuable skills, knowledge and experience as you complete a Software Developer - Level 3 Apprenticeship. Duties will include serving as the first point of contact for customer support inquiries via phone, email, and ticketing systems, assisting users with product issues and questions.

Annual wage: £15,000 a year
Minimum wage rates (opens in new tab)
Training course: Software development technician (level 3)
Hours: All details will be confirmed upon interview.
40 hours a week
Possible start date: Monday 2 December
Duration: 1 year 4 months
Positions available: 1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

Build a strong understanding of our C# WinForms application by engaging with customers and learning how they use the software.
Log, categorise, and prioritise support incidents, escalating complex technical issues to second-line support or other relevant teams
Provide basic troubleshooting and guide customers in resolving common issues while gathering valuable insights about software performance and user needs
Assist in the maintenance and refinement of features within the existing C# WinForms application, applying the knowledge gained from customer feedback
Collaborate with the development team on bug fixes, performance improvements, and feature enhancements
Contribute to software testing by designing and executing test cases, performing manual testing, and documenting test results
Identify and report software defects, and work with developers to troubleshoot and resolve issues before release

Where you’ll work

UNIT 3

STATION ROAD INDUSTRIAL ESTATE

STATION ROAD

ROWLEY REGIS

B65 0JY

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

QA LIMITED

Your training course

Software development technician (level 3)

Equal to A level

Course contents

Write simple code for discrete software components following an appropriate logical approach to agreed standards (whether web, mobile or desktop applications) under supervision

Apply appropriate secure development principles to specific software components at all stages of development

Support development of effective user interfaces

Make simple connections between code and defined data sources as specified

Test simple code and analyse results to correct errors found using unit testing under supervision

Conduct a range of test types under supervision , such as Functional and Non -Functional.

Apply structured techniques to problem solving, including carry out simple debug of code

Follows organisational and industry good coding practices (including for naming, commenting etc.)

Solve logical problems, seeking assistance when required (including appropriate mathematical application)

Support the creation of simple software documentation and visuals to effectivelycommunicate understanding of the program

Define functional and non -functional requirements such as use cases, storyboards, user stories, performance and accessibility.

Work within operational requirements such as health and safety, budgets, brands and normal business protocols

Develop user interfaces as appropriate to the organisations development standards and the type of software development being developed

Build scripts in line with work instructions for deployment into the relevantenvironment

Follow simple software designs and functional/technical specifications in line with work

Follow simple testing frameworks and methodologies in line with work instructions

Follow company, team or client approaches to continuous integration, version and sourcecontrol as instructed

Support the communication of software solutions and ideas to technical and non-technical stakeholders

Apply algorithms, logic and data structures in a supported context in line with workinstructions

Follow work instructions to contribute to building a given design whist remainingcompliant with security and maintainability requirements

Apply techniques to break down complex problems.

Demonstrate how Key Performance Indicators (KPIs) can be used to frame and measuredesired outcomes

Implement secure code in appropriate languages of different types which is maintainable, readable, functional.

Design simple software solutions to meet a requirement using tools and techniques, such as waterfall and agile

Work in a shared code base with appropriate etiquette and tools, such as modularity and data definition

Use simple debugging techniques, such as interactive debugging, print debugging, remotedebugging

Implement test plans under supervision to show that a test plan is implementable in practice and implementation conforms to the plan.

Develop and use simple acceptance criteria.

Apply and maintain procedures and security controls to ensure confidentiality, integrityand availability

Use collaboration tools and technologies for source and version control to enable workingtogether on common projects, regardless of physical location,

Follow instructions to ensure client data is held securely under supervision e.g., not using personally identifiable information in test systems, making sure personal actions comply with ICO regulations

Use collaboration tools and technologies for writing technical documentation for, and adapting to, specific audience(s). e.g., technical, non-technical, internal, external

Your training plan

Why choose our Junior Developer Level 3 apprenticeship?

QA’s Junior Developer Level 3 apprenticeship develops digital skills and provide the technical grounding needed to become a well-rounded, entry-level programmer. Junior Developers work as part of a software development team to build simple software components on web, mobile or desktop apps to be used by other members of the team as part of larger software development projects.

QA’s Junior Developer Level 3 apprenticeship programme enables the apprentice to:

Explore a wide range of skills including Python, C#, Java, SQL, HTML, CSS, JavaScript, Git, Microservices and cloud
Interpret simple design requirements for discrete components of a project under supervision
Implement code which other team members have developed to produce required components

Gain the following qualifications upon successful completion of the Junior Developer Level 3 programme:

Software Development Technician Level 3
BCS Certificate in Systems Development Context and Methodologies
BCS Certificate in Programming

Tools and technologies learned: Apprentices will learn to use Python, C#, HTML5, CSS3, JavaScript and Git.

Requirements

Essential qualifications

GCSE in:

English (grade 3+ (D or above))

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Organisation skills
Team working
Non judgemental

About this company

iLockerz is a tech manufacturing scale-up that makes electronic smart lockers that are used in businesses across the world to manage IT assets, weapons and other mission critical items.

Company benefits

Flexitime, a hybrid of working from home and the office. Generous parental leave. Optional private Healthcare. Social events. Pension scheme.

After this apprenticeship

Upon successful completion of this apprenticeship, there may be opportunity for future progression within the company in a more advanced IT role or through a higher-level apprenticeship.

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