Administrator / Reception Apprentice

Summary

Provide an efficient and effective reception and administration service, to support the doctors, patients, and fellow team members. Providing patients with a friendly and confidential service for the booking of appointments and handling of general queries. The post-holder will be expected to work as part of a team and on their own initiative.

Annual wage: £12,480 a year
Minimum wage rates (opens in new tab)
Training course: Business administrator (level 3)
Hours: Monday - Friday. As the surgery is open between the hours of 8.00am - 6.30pm, you will work on a rota basis of 7.5 hours per day - 37.5 hours per working week.
37 hours a week
Possible start date: Monday 2 December
Duration: 1 year 3 months
Positions available: 1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

Duties will consist of:

Providing a reception service to patients, dealing with enquiries, and sometimes supporting difficult and distressed patients
Ensuring messages are communicated to relevant personnel in a timely, accurate and efficient way
Taking repeat prescription requests and other documentation over the counter, using the correct forms and following procedures
Providing an effective and efficient reception service using the practices clinical computer system, making appointments, marking patients’ arrivals etc
Deal sensitively with complaints from service users in accordance with the Practice’s policies and procedures
To be responsible for incoming mail from patients and hospital providers received over the counter
Undertaking wide ranging administrative duties including registering patients, photocopying, scanning, producing prescriptions, sorting post, filing etc
Maintaining absolute confidentiality at all times and being aware of practice policies
This list is not exhaustive, and you will be expected to perform different tasks as necessitated by the management team which are relevant to your role within the company to meet the overall business needs. The role will evolve as time and duties progress

Where you’ll work

26 SMAWTHORNE LANE

CASTLEFORD

WF10 4EN

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

C.M.S. VOCATIONAL TRAINING LIMITED

Your training course

Business administrator (level 3)

Equal to A level

Course contents

Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.

Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.

Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.

Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.

Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.

Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.

Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.

Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Your training plan

As a Business Administration Apprentice, you will complete the following qualifications as part of your Apprenticeship:

Level 3 Business Administrator Standard Apprenticeship
You will also develop the skills, knowledge and behaviours required to work within an office environment
This apprenticeship is delivered in the workplace and 20% of your working time will be dedicated towards training and learning new skills
You will be allocated a tutor who will provide you with personal support and assessment at pre-arranged times
Assessment is through a variety of methods including observations in the workplace, witness testimonies, product evidence and professional discussions. All evidence will be logged to your electronic portfolio

Requirements

Essential qualifications

GCSE or equivalent in:

English (grade C/4)
Maths (grade C/4)

Desirable qualifications

GCSE or equivalent in:

IT (grade C/4)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Customer care skills
Logical
Team working
Initiative
Non judgemental
Patience
Good attendance record
Self Motivated
Caring
Adaptable

About this company

A local doctors surgery serving the heart of Castleford. This is a teaching practice for future GP’s. There will usually be Registrars in training with the practice for a period of 6-12 months. As part of the training requirement, a consultation may from time to time be recorded by video. This would only be with the patients consent. We also have medical students from the University of Leeds on attachment to our practice.

https://www.henrymooreclinic.co.uk/ (opens in new tab)

After this apprenticeship

Great prospects for progression to a full-time position for the right candidate.

Ask a question

The contact for this apprenticeship is:

C.M.S. VOCATIONAL TRAINING LIMITED

Mandy Hodson

mandy@cmsvoc.co.uk

01924 614523

The reference code for this apprenticeship is VAC1000284698.

Apply now

Closes in 21 days (Thursday 21 November at 11:59pm)

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