IT Apprentice
IDEAGEN LIMITED
Nottingham, NG11 6JS
Closes on Thursday 30 January
Posted on 29 October 2024
Contents
Summary
As an IT Support Apprentice, you will play a crucial role in providing effective and reliable technical support to your colleagues across the business. Whether it's troubleshooting hardware and software issues, configuring and installing new systems, or offering hands-on training and support.
- Annual wage
- £18,000 a year
- Training course
- IT solutions technician (level 3)
- Hours
-
37.5 hours.
Monday to Friday.
Hybrid - Tuesday, Wednesday and Thursday in our Nottingham office.
Shifts tbc.
37 hours 30 minutes a week
- Possible start date
-
Monday 1 September
- Duration
-
1 year 6 months
- Positions available
-
1
Work
As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.
What you’ll do at work
- Assist staff with 1st line technical support issues through our service desk, over the phone, or in person
- Follow documented processes and procedures from our internal knowledge base to ensure consistent support
- Install, configure, and upgrade hardware and software to keep systems running efficiently
- Document interactions and resolutions on our service desk to maintain a seamless support experience
- Maintain an up-to-date inventory of IT hardware and software to ensure resource availability
- Provide remote support for users in locations across multiple time zones, ensuring continuity of service
- Collaborate with other members of the IT Team to deliver projects and tasks, while regularly reporting on progress
Where you’ll work
One Mere Way
Ruddington
Nottingham
NG11 6JS
Training
An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.
College or training organisation
DERBY BUSINESS COLLEGE LIMITED
Your training course
IT solutions technician (level 3)
Equal to A level
Course contents
Your training plan
Training schedule has yet to be agreed. Details will be made available at a later date.
Requirements
Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.
Skills
- IT skills
- Attention to detail
- Problem solving skills
- Team working
About this company
Ideagen is the invisible force behind many things we rely on every day - from keeping airplanes soaring in the sky, to ensuring the food on our tables is safe, to helping doctors and nurses care for the sick. So, when you think of Ideagen, think of it as the silent teammate that's always working behind the scenes to help those people who make our lives safer and better. Everyday millions of people are kept safe using Ideagen software. We have offices all over the world including America, Australia, Malaysia and India with people doing lots of different and exciting jobs.
After this apprenticeship
IT assistant/specialist.
Ask a question
The contact for this apprenticeship is:
IDEAGEN LIMITED
Katie Duffy
Katie.duffy@ideagen.com
01157180767
The reference code for this apprenticeship is VAC1000284686.
Apply now
Closes on Thursday 30 January
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After signing in, you’ll apply for this apprenticeship on the company's website.