Apprentice Transport Planner

Summary

The successful candidate will be supporting the planning desk with driver communications and allocation of daily jobs whilst using IT software They will also understand how a transport depot runs, the time critical customer expectations and the equipment it operates including workshop and wash bays.

Annual wage: £14,000 a year
Minimum wage rates (opens in new tab)
Training course: Traffic operator (level 2)
Hours: Monday - Friday; shift times & breaks to be confirmed (40 hours per week).
40 hours a week
Possible start date: Wednesday 1 January
Duration: 1 year
Positions available: 1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

Supporting the transport planning office (Manchester) with customer liaison including:

Telephone conversations
Customer order input and amending
Collecting and uploading additional customer charges
Plus more...

Where you’ll work

Manchester depot,

M17 1NX

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

THE NATIONAL LOGISTICS ACADEMY LTD

Your training course

Traffic operator (level 2)

Equal to GCSE

Course contents

Comply with regulations and legislation when working. For example, drivers working hours, working time directive, and Driver and Vehicle Standards Agency (DVSA) guidance.
Comply with health and safety when working.
Follow company policy, processes and standard operating procedures.
Plan and prioritise daily activities for example to customer job requirements, back loads, delivery.
Plan multiple drop routes and jobs.
Inputting customer jobs for collection and delivery.
Track job progress.
Amend or re-plan routes when delivery circumstances change, for example, changing weather conditions, road closures and accidents, customer requirements.
Adapt approach when supporting operation with, for example, changing weather conditions, road closures and accidents.
Record or enter information - paper based or electronic. For example, job sheets, handover documents, work sheets, and checklists.
Optimises routes, vehicle type and loading.
Comply with company specific policy and procedures by using the appropriate mode of transportation for ultra-low emission zones (ULEZ) and clean air zones.
Arrange the maintenance and inspection of the vehicle.
Use technology, and systems. General data protection regulation (GDPR). Cyber security.
Use the traffic management system or other relevant systems, to add, and update customer job requirements.
Conduct a briefing or debriefing session with colleagues.
Communicate in writing with others for example, internal and external customers, colleagues, and managers.
Communicate with others verbally for example, internal and external customers, colleagues, and managers.
Manage customer queries and complaints.
Apply the company’s service standards for internal and external customer services.
Escalate issues, for example, driver infringements and non-operational procedures.
Apply team working and wellbeing principles.
Apply equity, diversity, and inclusion principles in the workplace.
Carry out and record learning and development activities.
Comply with regulations and legislation when working. For example, drivers working hours, working time directive, and Driver and Vehicle Standards Agency (DVSA) guidance.
Comply with health and safety when working.
Follow company policy, processes and standard operating procedures.
Plan and prioritise daily activities for example to customer job requirements, back loads, delivery.
Plan multiple drop routes and jobs.
Inputting customer jobs for collection and delivery.
Track job progress.
Amend or re-plan routes when delivery circumstances change, for example, changing weather conditions, road closures and accidents, customer requirements.
Adapt approach when supporting operation with, for example, changing weather conditions, road closures and accidents.
Record or enter information - paper based or electronic. For example, job sheets, handover documents, work sheets, and checklists.
Optimises routes, vehicle type and loading.
Comply with company specific policy and procedures by using the appropriate mode of transportation for ultra-low emission zones (ULEZ) and clean air zones.
Arrange the maintenance and inspection of the vehicle.
Use technology, and systems. General data protection regulation (GDPR). Cyber security.
Use the traffic management system or other relevant systems, to add, and update customer job requirements.
Conduct a briefing or debriefing session with colleagues.
Communicate in writing with others for example, internal and external customers, colleagues, and managers.
Communicate with others verbally for example, internal and external customers, colleagues, and managers.
Manage customer queries and complaints.
Apply the company’s service standards for internal and external customer services.
Escalate issues, for example, driver infringements and non-operational procedures.
Apply team working and wellbeing principles.
Apply equity, diversity, and inclusion principles in the workplace.
Carry out and record learning and development activities.

Your training plan

This apprenticeship is delivered in the workplace one day per week with the training provider on the Supply Chain Operator (Traffic Officer) - level 2. The traffic office apprentice gains the knowledge, skills and experience for managing the movement of goods.
Functional Skills maths and English (if required).
Training schedule has yet to be agreed upon, further details will be made available at a later date.

Requirements

Desirable qualifications

GCSE in:

English and Maths (grade 4 or above)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
Attention to detail
Problem solving skills
Analytical skills
Team working
Initiative

Other requirements

Working with drivers on a daily basis. Time critical transport environment Working well within a team

About this company

Abbey Logistics Group is a leading bulk tanker logistics service provider and one of the UK’s most recognised and respected transport brands. Since our foundation, Abbey has developed an enviable reputation as a company dedicated to supporting our customers’ businesses and developing long-lasting partnerships based on trust, transparency, dependability, high performance and a can-do spirit that resonates throughout our company. Our positive, professional and energetic approach allows us to solve our customers’ problems and help propel their businesses forward through sustainable efficiency gains, flexibility of service and a commitment to the highest quality operational performance. Our customers are supported through our nationwide depot network, our large diverse fleet of modern bulk tanker logistics vehicles and a world-class team of industry experts all dedicated to providing a best in class service experience.

http://www.abbeylogisticsgroup.com (opens in new tab)

Company benefits

Health shield medical benefits.

After this apprenticeship

Junior Planner to then progress to full planner

Ask a question

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