Tele-sales / Business Development Apprentice

Summary

A great opportunity has arisen due to the expansion of the sales division, and we are currently looking for a vibrant Tele-sales/Business Development Apprentice to join the business. The role includes making outbound calls to potential clients, data entry and diary management.

Annual wage

£14,000 a year

Minimum wage rates (opens in new tab)

Uncapped commission paid monthly

Training course

Sales executive (level 4)

Hours

Monday to Friday 9am to 5pm.

35 hours a week

Possible start date

Monday 2 December

Duration

1 year 6 months

Positions available

2

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

You will be making outbound calls to companies to sell our services. These services include commercial insurance, payroll, business planning and marketing services
You will be the first point of contact on our client’s journey and will be required to accurately take as much relevant client information to secure the sale
You will use excellent customer service skills to seize the customer’s attention and show them how we can assist them and go through a quote with our qualified sales team
The nature of the role is to ensure that all calls are handled effectively, professionally, and promptly. This is a fast-paced role, so attention to detail and being well-organised whilst remaining calm under pressure is essential
This role would suit someone who is an excellent communicator and is always keen to deliver excellent customer service. This is a developing role
Inputting and retrieving data
Organising your tasks and planning effectively
Building effective relationships internally and externally
You will be responsible for generating interest in either the reviewing of a client’s current services provided by us or generating new business
You will be required to complete a thorough Fact Find with the client with a consultative style approach

Where you’ll work

2nd Floor, Jack Dash House

2 Lawn Cl,

London

E14 9YQ

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

TRAINPLUS LTD

Your training course

Sales executive (level 4)

Equal to higher national certificate (HNC)

Course contents

Sales planning and preparation: Set effective targets using sales forecasts. Prioritise customers and activities to grow account value and maximise return-on-investment in line with your organisation’s strategy. Formulate or refine customer plans and objectives. Create efficient territory plans where appropriate.

Customer engagement: Effectively communicate and interpret customer information exchanged through written, verbal and non-verbal communication. Develop a customer engagement style that effectively opens sales conversations, builds rapport, enhances customer relationships, and adapts to different customer’s social preferences.

Customer needs analysis: Be highly skilled at effective questioning and active listening techniques to understand the customer’s needs, guide the sales conversation appropriately, create mutual understanding, and build trust and affinity with customers.

Propose and present solutions: Develop sales proposals and deliver them using a presentation style and technique appropriate for your customer. Present relevant products and/or services, explain features and their advantages, and clearly articulate the value and benefit of the solution for the specific customer. Use and adapt a range of techniques to draw-out and overcome common sales objections.

Negotiate: Research the customer’s likely desired outcomes and negotiating stance. Develop responses to likely objections. Identify your own organisation’s needs, such as minimum price and acceptable terms. Negotiate or trade variables effectively.

Closing Sales: Be attuned to verbal and non-verbal buying-signals andmove to close at an appropriate point in sales conversations. Develop ethical techniques to close sales and confirm customers’ purchase agreement.

Gathering Intelligence: Collect, analyse and interpret market intelligence and share it appropriately and effectively within your organisation.

Time Management: Use and adapt appropriate tools and techniques to prioritise and manage your time effectively.

Collaboration and team work: Contribute effectively within a team environment. Work collaboratively with both internal and external stakeholders. Manage communications with the cross-functional team in relation to the effective delivery of your sales, such as finance and service delivery. Support continual business improvement by sharing best practice with sales team colleagues and assist the marketing team to develop new marketing collateral.

Customer experience management: Deliver a positive customer experience. Manage customer enquiries and issues effectively. Take proactive action to prevent and minimise customer concerns and complaints. Handle all customer interactions professionally to the customer’s satisfaction.

Digital skills: Effectively use digital tools to conduct research and target customers in line with the overall sales strategy. Able to deliver presentations and meetings using digital communication. Complete accurate records and process sales in accordance with your organisation’s policies, procedures and digital CRM systems.

Your training plan

Sales Executive (L4) Apprenticeship Standard
Functional Skills in maths and English if required
Training schedule has yet to be agreed. Details will be made available at a later date

Requirements

Desirable qualifications

GCSE or equivalent in:

English (grade C/4 or above)
Maths (grade C/4 or above)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Organisation skills
Customer care skills
Problem solving skills
Administrative skills
Analytical skills
Logical
Initiative
Non judgemental
Patience

About this company

The Carrington Blake Group is a business consultancy who specializes in providing an integrated range of services. Whilst the company started as recruitment firm, it experienced immediate success and rapidly found itself ranked among the best in their prospective fields. This success enabled the Group to expand, they now offer an increased range of services which can satisfy the most demanding of business needs.

http://www.carringtonblake.com/ (opens in new tab)

After this apprenticeship

Working towards a smooth transition into a position within the sales department in the organisation.

Ask a question

The contact for this apprenticeship is:

TRAINPLUS LTD

Luke Phillips

lukephillips@trainplus.co.uk

01268574299

The reference code for this apprenticeship is VAC1000284608.

Apply now

Closes in 30 days (Friday 29 November at 11:59pm)

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