Reception and Operations Apprentice

Summary

Providing and facilitating a face to face and telephone support service to colleagues, clients and professional contacts of the business. This is an opportunity for somebody with an interest in helping others and an ability to respond to changing circumstances to join a professional services firm and gain a qualification while growing their career.

Annual wage: £19,000 a year
Minimum wage rates (opens in new tab)
Training course: Business administrator (level 3)
Hours: Monday to Friday 9am - 5.30pm with one hour for lunch
37 hours a week
Possible start date: Tuesday 10 December
Duration: 1 year 6 months
Positions available: 1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

Tasks and responsibilities will be:

Meet & greet our clients and professional contacts at reception
Copy and verify client identification documents
Ensure the reception area looks professional and promotes quality at all times
Offer and make every client and/or professional contact a drink on arrival into reception
Ensure all phone calls are answered professionally and within three rings
Take messages and ensure they are immediately passed on or emailed to the appropriate person
Notify appropriate people when another member of staff is not in the office and ensure an out of office is on their email account and phone calls are diverted to another member of the team
Liaising with external telephone answering support service
Conscious of GDPR regulations and not leaving client information out on the reception desk or discussing client information loudly when on the phone/in person
Manage room bookings and car parking
Taxi and travel bookings when required
Coordinate and publish daily sign in communication sheets
Any other ad hoc duties that may arise within the business support department
Supporting other teams when required
Building maintenance point of contact
First response to troubleshooting and day-to-day problem solving for SOS (Case Management system) and IT issues in conjunction with Operations Director and/or IT support provider
First response to troubleshooting and day-to-day problem solving for facilities (phones, photocopiers etc.) in conjunction with Operations Director

Reception duties:

Assist in ensuring Health and Safety procedures are maintained throughout the office
Providing admin support for internal teams if cover is required
Open reception and meeting rooms before reception cover first thing in the morning

Person Specification, essential requirements:

Presentable at all times with a polite and warm manner
Calm, discreet and professional
Ability to adapt to different clients and being sensitive to their situations
Fantastic telephone manner
Comfortable with telephone systems and other IT systems
Fantastic time management and keeping to deadlines
Attention to detail
Willingness to work as part of a team
Highly organised with strong administrative skills
Strong interpersonal and rapport building skills
Good IT skills and an aptitude to learn new technologies
A positive, helpful and client focused attitude

Where you’ll work

Bishopbrook House

Cathedral Avenue

Wells

BA5 1FD

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

BATH COLLEGE

Your training course

Business administrator (level 3)

Equal to A level

Course contents

Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.

Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.

Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.

Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.

Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.

Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.

Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.

Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Your training plan

Business Administrator Level 3.

Apprenticeship teaching will be a mix of in person lessons and remote learning for six hours per week.

Requirements

Essential qualifications

GCSE in:

English (grade 4/C or above)
Maths (grade 4/C or above)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Organisation skills
Customer care skills
Administrative skills
Logical
Team working
Initiative
Non judgemental
Patience

About this company

Mogers Drewett is a leading Southwest legal and financial planning firm that takes pride in building long term client relationships. From our offices in Bath, Frome, Sherborne and Wells our people offer comprehensive expert advice across a range of legal and financial services for individuals and businesses.

https://www.mogersdrewett.com/ (opens in new tab)

After this apprenticeship

Subject to discussion with individual. Previous reception staff have gone on to develop their expertise and presence in the role; others have broadened out into other aspects of the Central operations function, administration and secretarial and some into legal roles.

Ask a question

The contact for this apprenticeship is:

BATH COLLEGE

Laura Joy

laura.joy@bathcollege.ac.uk

01225328752

The reference code for this apprenticeship is VAC1000284586.

Apply now

Closes in 22 days (Tuesday 26 November at 11:59pm)

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