Customer Service Apprenticeship - Gloucester Specsavers

SPECSAVERS OPTICAL SUPERSTORES LIMITED

Gloucester, GL1 1XH

Closes in 20 days (Tuesday 19 November)

Posted on 29 October 2024

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Summary

Become an apprentice in our store and you’ll have everything you need to truly realise your potential - with experience in a full-time role and the support of a global brand, all whilst earning a real wage. You will be giving customers top-notch advice and efficiently attending to all enquiries, in-person and through phone, amongst other duties.

Annual wage
£16,770 a year

Minimum wage rates (opens in new tab)

£8.60 per hour

Training course
Customer service practitioner (level 2)
Hours
Days and shifts to be confirmed (TBC) - full-time to include weekend working.

37 hours a week

Possible start date

Saturday 30 November

Duration

1 year

Positions available

1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

  • Giving customers top-notch advice
  • Efficiently answer telephone calls to the store
  • Advising customers their hearing aids/glasses are ready or delayed as appropriate
  • General customer service duties

Where you’ll work

4-6 Bell Walk

Gloucester

GL1 1XH

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

SPECSAVERS OPTICAL SUPERSTORES LIMITED

Your training course

Customer service practitioner (level 2)

Equal to GCSE

Course contents
  • Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
  • Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
  • Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
  • Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
  • Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
  • Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
  • Demonstrate patience and calmness.
  • Show you understand the customer’s point of view.
  • Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
  • Maintain informative communication during service recovery.

    • Your training plan

    • Level 2 Customer Service Practitioner Apprenticeship Standard & Qualification
    • Functional skills maths and English (if required)

    How and where training (on/off the job) will be delivered is to be confirmed, further details will be made available at a later date.

    Requirements

    Desirable qualifications

    GCSE or equivalent in:

    • Maths (grade 9-3 (A*-D))

    Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

    Skills

    • Communication skills
    • Organisation skills
    • Administrative skills
    • Team working

    Other requirements

    Before applying, please bear in mind the salary and check that you are able to travel to the store location on a daily basis. This is an entry level position, you must not have worked in the customer service sector before.

    About this company

    Specsavers is a truly talented organisation and the world's largest privately-owned optical group in the world. We have over 1,845 stores operating in over 10 countries, boasting over 37,000 colleagues worldwide. We are a revolutionary, dynamic, family run business, continuing to go from strength to strength and proud of it.

    After this apprenticeship

    At the end of your apprenticeship, you'll be a fully-fledged Level 2 Customer Service Practitioner with a range of career options ahead of you, including a range of roles in Specsavers call centres, receptionist roles, meet and greet roles.

    After completion of the apprenticeship, you will be eligible to join the Institute of Customer Service as an Individual member at the Professional Level.

    Ask a question

    The contact for this apprenticeship is:

    SPECSAVERS OPTICAL SUPERSTORES LIMITED

    The reference code for this apprenticeship is VAC1000284581.

    Apply now

    Closes in 20 days (Tuesday 19 November)

    When you apply, you’ll be asked to sign in with a GOV.UK One Login. You can create one at the same time as applying for this apprenticeship.

    After signing in, you’ll apply for this apprenticeship on the company's website.

    Company’s application instructions

    This apprenticeship requires you to apply through the employer's website.