Customer Service Apprenticeship - Gloucester Specsavers
SPECSAVERS OPTICAL SUPERSTORES LIMITED
Gloucester, GL1 1XH
Closes in 20 days (Tuesday 19 November)
Posted on 29 October 2024
Contents
Summary
Become an apprentice in our store and you’ll have everything you need to truly realise your potential - with experience in a full-time role and the support of a global brand, all whilst earning a real wage. You will be giving customers top-notch advice and efficiently attending to all enquiries, in-person and through phone, amongst other duties.
- Annual wage
-
£16,770 a year
Minimum wage rates (opens in new tab)
£8.60 per hour
- Training course
- Customer service practitioner (level 2)
- Hours
-
Days and shifts to be confirmed (TBC) - full-time to include weekend working.
37 hours a week
- Possible start date
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Saturday 30 November
- Duration
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1 year
- Positions available
-
1
Work
As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.
What you’ll do at work
- Giving customers top-notch advice
- Efficiently answer telephone calls to the store
- Advising customers their hearing aids/glasses are ready or delayed as appropriate
- General customer service duties
Where you’ll work
4-6 Bell Walk
Gloucester
GL1 1XH
Training
An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.
College or training organisation
SPECSAVERS OPTICAL SUPERSTORES LIMITED
Your training course
Customer service practitioner (level 2)
Equal to GCSE
Course contents
Your training plan
- Level 2 Customer Service Practitioner Apprenticeship Standard & Qualification
- Functional skills maths and English (if required)
How and where training (on/off the job) will be delivered is to be confirmed, further details will be made available at a later date.
Requirements
Desirable qualifications
GCSE or equivalent in:
- Maths (grade 9-3 (A*-D))
Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.
Skills
- Communication skills
- Organisation skills
- Administrative skills
- Team working
Other requirements
Before applying, please bear in mind the salary and check that you are able to travel to the store location on a daily basis. This is an entry level position, you must not have worked in the customer service sector before.
About this company
Specsavers is a truly talented organisation and the world's largest privately-owned optical group in the world. We have over 1,845 stores operating in over 10 countries, boasting over 37,000 colleagues worldwide. We are a revolutionary, dynamic, family run business, continuing to go from strength to strength and proud of it.
After this apprenticeship
At the end of your apprenticeship, you'll be a fully-fledged Level 2 Customer Service Practitioner with a range of career options ahead of you, including a range of roles in Specsavers call centres, receptionist roles, meet and greet roles.
After completion of the apprenticeship, you will be eligible to join the Institute of Customer Service as an Individual member at the Professional Level.
Ask a question
The contact for this apprenticeship is:
SPECSAVERS OPTICAL SUPERSTORES LIMITED
The reference code for this apprenticeship is VAC1000284581.
Apply now
Closes in 20 days (Tuesday 19 November)
When you apply, you’ll be asked to sign in with a GOV.UK One Login. You can create one at the same time as applying for this apprenticeship.
After signing in, you’ll apply for this apprenticeship on the company's website.
Company’s application instructions
This apprenticeship requires you to apply through the employer's website.