Business Administration Apprentice

BELOVED HOMECARE LTD

Wirral, CH46 6AL

Closes in 25 days (Saturday 30 November at 11:59pm)

Posted on 29 October 2024

Print

Contents

Summary

This level 3 business administration role that is customer facing over telephones, email and in-person for office enquiries and supporting members of staff. You will be the voice and the face of the service that supports vulnerable clients.

Annual wage
£16,500 a year

Minimum wage rates (opens in new tab)

Above national apprenticeship wage.

Training course
Business administrator (level 3)
Hours
Monday - Friday, 9.00am - 5.00pm with additional work of an evening required for other working.

37 hours a week

Possible start date

Monday 6 January

Duration

2 years

Positions available

2

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

  • Answer the telephone and respond to customer enquiries, social worker queries
  • Record discussions with clients on our online customer service system
  • Support staff members who report to the office to request PPE, request holidays, record training
  • Photocopy, scan and record official documents
  • Respond to E Mail, in-person and telephone enquiries
  • Order supplies and take stock of inventory
  • Book manager calenders for staff meetings
  • Update spreadhseets and compliance information
  • Manage the office diary

Where you’ll work

2 Litherland Avenue

Wirral

CH46 6AL

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

DAWN HODGE ASSOCIATES LIMITED

Your training course

Business administrator (level 3)

Equal to A level

Course contents
  • Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
  • Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
  • Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
  • Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
  • Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
  • Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
  • Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
  • Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

    • Your training plan

    • Business Administrator Level 3 Apprenticeship Standard
    • 80% on the job learning and 20% per week for study time
    • Workplace based training on site with support from colleagues and from the training centre assessment team

    Requirements

    Essential qualifications

    GCSE in:

    • English (grade D/4)

    Desirable qualifications

    GCSE in:

    • Maths (grade D/4)

    Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

    Skills

    • Communication skills
    • IT skills
    • Attention to detail
    • Organisation skills
    • Customer care skills
    • Problem solving skills
    • Administrative skills
    • Team working
    • Initiative
    • Patience
    • Willing to learn

    Other requirements

    The role is office based but with high volume of calls from customers, staff and stakeholders. Must be able to remain calm under pressure and work with the team to triage calls.

    About this company

    Beloved Homecare started in 2021 and employs almost 100 staff across Wirral and North Wales. We have been rated as "Good" by CQC (2022) and "Good" by Wirral Council in July 2024.

    https://www.beloved-homecare.co.uk (opens in new tab)

    Company benefits

    Free parking near office, 28 days paid holiday, pension scheme.

    After this apprenticeship

    • The administration apprentice role is a direct route into co-ordinator for staff and for managegerial roles within the service

    Ask a question

    The contact for this apprenticeship is:

    BELOVED HOMECARE LTD

    Amy

    admin@beloved-homecare.co.uk

    01514592977

    The reference code for this apprenticeship is VAC1000284555.

    Apply now

    Closes in 25 days (Saturday 30 November at 11:59pm)

    When you apply, you’ll be asked to sign in with a GOV.UK One Login. You can create one at the same time as applying for this apprenticeship.