Business Administration Apprentice

Summary

This is an excellent opportunity for anyone interested in Business Administration. The diverse role includes order processing, data entry and logistics, while also gaining experience in handling customer enquiries and queries. Begin a career in a multi-service business, learning how to deliver exceptional service to clients.

Annual wage: £18,000 a year
Minimum wage rates (opens in new tab)
Training course: Business administrator (level 3)
Hours: Monday to Friday, 9.00am - 6.00pm, with 1 hour for lunch.
40 hours a week
Possible start date: Monday 2 December
Duration: 1 year 6 months
Positions available: 1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

As a Business Administration Apprentice, you'll have an excellent opportunity to gain insight into the general operations of a business, including client services, purchasing, logistics and sales. This role is ideal for someone who has previous office experience and wants to advance their career in a multi-service business, learning how to provide exceptional service to clients.

Key responsibilities:

Deliver a first-class service experience to our clients.
Process quotations, customer orders and handle enquiries and queries.
Develop strong relationships with clients and suppliers.
Support business administration tasks, adhering to our Company KPIs.
Go the extra mile to ensure complete customer satisfaction.
Assist with daily operational processes.
Aid in report preparation.
Handle client enquiries and bespoke requests.
Support account management and marketing teams with CRM databases and data entry.
Perform filing and general administrative duties.
Assist with logistics and distribution.

Where you’ll work

The Axis Centre

Cleeve Road

Leatherhead

KT22 7RD

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

WEIR TRAINING LIMITED

Your training course

Business administrator (level 3)

Equal to A level

Course contents

Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Your training plan

The candidate will complete an Apprenticeship within the agreed
subject for the vacancy. This may include a BTEC Diploma/Standard and End Point Assessment. It may also include Functional Skills in Maths and English.

Training will be provided in house and on the job via experienced management and colleagues. The Line Manager has exceptional experience in Customer Service delivery across a broad range of industries and organisation sizes. He will be directly responsible for the development of the successful candidate.

The apprentice at the end of this qualification will achieve a Level 3 Business Administrator Apprenticeship Standard.

Requirements

Essential qualifications

GCSE in:

English (grade 4)
Maths (grade 4)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Organisation skills
Customer care skills
Problem solving skills
Administrative skills
Number skills
Analytical skills
Logical
Team working
Creative
Initiative
Non judgemental
Patience
Friendly
Helpful
Positive
Supportive
Adaptable

About this company

Based in Surrey, MBM Omega offers businesses a centralised source for many workplace-related services and wholesale supplies allowing their clients to streamline processes, improve efficiency and reduce costs. Categories include catering supplies, healthy snacks and drinks, business catering, corporate clothing, promotional and branded products, office furniture and storage, office flowers and plants, office design service, office fit-out and refurbishments, document management, office recycling, confidential shredding, corporate stationery, branded collateral, managed print services, AV equipment and installation, IT hardware, office supplies and stationery, facilities supplies including hygiene, washroom supplies, workwear and PPE, premises and maintenance and safety and security supplies. With 30 years in business last year, our roots go back as far as 1979 and our longest serving existing clients have tenure of over 25 years. In 2012 the organisation embarked on a customer and staff engagement journey collaborating with an ex-John Lewis customer service director. Within 12 months its own customer experience programme and definition statement were formed which is now embedded in the company culture.

https://www.mbm-omega.co.uk/ (opens in new tab)

After this apprenticeship

MBM Omega has experience of running successful Apprenticeships with the majority of candidates progressing to full-time employment with the Company in a variety of departments.

This could include customer services, commercial team, sales, marketing, accounts and operations.

Ask a question

The contact for this apprenticeship is:

WEIR TRAINING LIMITED

Matt Noyce

mnoyce@weirtraining.co.uk

07885 881069

The reference code for this apprenticeship is VAC1000284546.

Apply now

Closes in 5 days (Friday 22 November at 11:59pm)

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