Business Support Apprentice

Summary

Voted in the UK Top 50 SME Apprenticeship Employers Rankings of 2024, you will join our apprentice cohort as a Business Support apprentice, to give you life long admin skills for your future. This is a great opportunity for somebody to join professional services within an administrative capacity.

Annual wage

£12,064 to £21,564.40 a year

Minimum wage rates (opens in new tab)

23.5 days holiday per annum + bank holidays employer pension contribution 8% free parking dress for your day policy weekly flexi-time buy extra holidays paid sick leave extensive learning & development opportunities Firm wide bonus

Training course

Business administrator (level 3)

Hours

Monday - Friday, 8.45am - 5.00pm

36 hours 15 minutes a week

Possible start date

Monday 1 September

Duration

1 year 6 months

Positions available

1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

To assist with keeping the firm’s database up to date by importing new data / clients, updating records and performing necessary cross checks
To provide support to managers and staff with printing, photocopying and binding
To assist with mailshots and typing
To assist in the monthly issuing of bank letters
To carry out system checks via the internet as requested in line with Compliance regulations
To assist with the administration process for the Firms’ Fee Protection Scheme
To assist on reception during busy periods, periods of sick leave and holidays. Including answering the phone to clients
To carry out, efficiently and effectively, a variety of administration duties to include general ad-hoc office duties as required and in line with experience, skills and training
To assist with database data cleanse
To assist with the scanning of archive files
To support the Books & Records process liaising with your line manager, reception team and clients

This role will be based in Blackburn.

Where you’ll work

GREENBANK TECHNOLOGY PARK

CHALLENGE WAY

BLACKBURN

BB1 5QB

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

BLACKBURN COLLEGE

Your training course

Business administrator (level 3)

Equal to A level

Course contents

Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Your training plan

Business Administrator Level 3 Apprenticeship Standard
College days will typically be once a week at a local college provider, such as Blackburn college

Requirements

Essential qualifications

GCSE in:

Maths and English (grade Minimum Grade 5 and above)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
Attention to detail
Organisation skills
Customer care skills
Administrative skills
Team working
Initiative

About this company

We are a vibrant, dynamic and award-winning firm of Chartered Accountants and business advisers, with offices in Blackburn and Bury, covering East Lancashire, Greater Manchester and beyond. Our vision is to be the best North West firm of finance professionals and we want great people to join our team and help us do that. We are proud of our inclusivity and diversity, encouraging people to be the best they can be and to be involved, no matter their level of experience or role.

https://www.pmm.co.uk/ (opens in new tab)

Company benefits

Our apprentice starting salary is above the national apprentice wage. We also conduct regular internal salary reviews as a firm multiple times per year for our team members to ensure they are in line with industry rates following exam passes.

Disability Confident

A fair proportion of interviews for this apprenticeship will be offered to applicants with a disability or long-term health condition. This includes non-visible disabilities and conditions.

You can choose to be considered for an interview under the Disability Confident scheme. You’ll need to meet the essential requirements to be considered for an interview.

After this apprenticeship

Once the Level 3 qualification has been achieved we could look at further training opportunities to help develop your career, such as the Level 4. Other opportunites can also come up internally if this is something you wish to do

Ask a question

The contact for this apprenticeship is:

PM+M Business Solutions LLP

Sofia Hough

recruitment@pmm.co.uk

01254 679131

The reference code for this apprenticeship is VAC1000284538.

Apply now

Closes on Thursday 30 January

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After signing in, you’ll apply for this apprenticeship on the company's website.

Company’s application instructions

Click the relevant vacancy link to read the full job spec on our website. Apply today by filling out the short application form and attaching your CV.

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