Medical Secretary Business Administration Apprenticeship

Summary

A fantastic opportunity for an enthusiastic person to join a friendly GP Practice as a business administration apprentice. While working towards your Level 3 in Business Administration, your duties will include managing practice appointments, processing repeat prescriptions all while you provide a high level of service to patients.

Annual wage: £12,480 a year
Minimum wage rates (opens in new tab)
Training course: Business administrator (level 3)
Hours: Monday - Friday shifts ranging from 8.00am - 6.30pm, with a 1.00pm finish on a Friday.
37 hours a week
Possible start date: Monday 25 November
Duration: 1 year 6 months
Positions available: 1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

Assisting with fast tracking referrals
Assisting with medical records
Making appointments on the system, by processing appointment requests for today, future appointments from patients on person and on the telephone
Arranging meetings with internal and external colleagues
Arranging referrals
Chasing queries that come in from clinicians
Any other duties in line with the job role

Where you’ll work

HARDEN HEALTH CENTRE

HARDEN ROAD

WALSALL

WS3 1ET

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

WALSALL COLLEGE

Your training course

Business administrator (level 3)

Equal to A level

Course contents

Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.

Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.

Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.

Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.

Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.

Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.

Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.

Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Your training plan

Business Administration Level 3 Apprenticeship Standard
20% off the job training
Functional Skills if required

Requirements

Essential qualifications

GCSE or equivalent in:

English (grade Grade 4 or above)
maths (grade Grade 4 or above)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
Attention to detail
Organisation skills
Customer care skills
Presentation skills
Administrative skills
Team working
Initiative
Patience
Good Time Keeping
Positive Attitude

Other requirements

A DBS check is required before the applicant can start.

About this company

A GP practice based in Brownhills. Our practice hosts the following services and clinics: chronic disease monitoring, diabetes clinic, NHS health check, phlebotomy, cervical smear, baby clinic and medication reviews amongst other services.

After this apprenticeship

There will be a permanent position available for the right candidate.

Ask a question

The contact for this apprenticeship is:

WALSALL COLLEGE

Kerry Hall

khall@walsallcollege.ac.uk

The reference code for this apprenticeship is VAC1000284507.

Apply now

Closes in 19 days (Monday 18 November at 11:59pm)

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