Business Administration Apprentice

Summary

To support the office function with administration duties. To deliver a professional, timely, efficient and friendly service to our customers both internal and external.

Annual wage: £15,600 a year
Minimum wage rates (opens in new tab)
Training course: Business administrator (level 3)
Hours: Monday to Friday 8am to 4pm.
40 hours a week
Possible start date: Monday 16 December
Duration: 1 year 6 months
Positions available: 1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

To provide support and assist where possible in answering and resolving day-to-day customer queries, including opening the post, answering the telephone and responding to emails
To keep internal logs and documents up to date
To order materials for ongoing and future projects.
To deal with reactive callouts and schedule alongside the wider team
Chasing CIS Statements from clients
Uploading quotes and information to the management system
Throughout the apprenticeship, to acquire exceptional customer service skills, seeking advice from the wider team where in doubt and gain confidence in resolving queries to a satisfactory conclusion referring them up the line
To comply at all times with the letter and spirit of the Company’s Health, Safety & Environmental Policy, Equality & Diversity Policy and Code on Business Conduct and Behaviour
Carry out such other duties as are reasonably requested by the jobholder’s line manager from time to time

Where you’ll work

Unit 8-9 Dicker Mill

Hertford

Hertfordshire

SG13 7AA

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

HERTFORD REGIONAL COLLEGE

Your training course

Business administrator (level 3)

Equal to A level

Course contents

Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.

Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.

Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.

Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.

Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.

Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.

Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.

Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Your training plan

Working towards completing Level 3 Business Administartion Apprenticeship Standard. Work based learning with attendance at Hertford Regional College for monthly workshops with Assessor.

Requirements

Essential qualifications

GCSE in:

English (grade 4-9)
Maths (grade 4-9)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
Attention to detail
Organisation skills
Customer care skills
Team working
Initiative
Adaptability

Other requirements

Fast paced environment and a requirement to juggle different tasks.

About this company

We are an approved NICEIC contractor providing an extensive array of electrical services throughout the UK and overseas: delivering design, supply, installation, commissioning, and maintenance to a wide variety of sectors. We have a team of 15 engineers and an office team of 4 (2 part time hours) along with our 2 office dogs based in Hertford. As a rapidly growing business the role is fast paced with a variety of tasks – no 2 days are the same.

After this apprenticeship

There will be opportunities for progression and a permanent position subject to performance.

Ask a question

The contact for this apprenticeship is:

HERTFORD REGIONAL COLLEGE

The Apprenticeship Team

apprenticeship@hrc.ac.uk

01992411572

The reference code for this apprenticeship is VAC1000284496.

Apply now

Closes in 15 days (Friday 29 November at 11:59pm)

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