Customer Service Apprentice

DESIGN STITCH SEW LTD

WIRRAL, CH46 4TP

Closes in 29 days (Thursday 28 November at 11:59pm)

Posted on 28 October 2024


Summary

At Design Stitch you will be working within our production unit working with embroidery machines and learning the process embroidery and print with state or the art equipment. Level 2 apprenticeship.

Annual wage
£9,984 a year

Minimum wage rates (opens in new tab)

Training course
Customer service practitioner (level 2)
Hours
Monday to Friday between 9am to 5pm.

30 hours a week

Possible start date

Friday 29 November

Duration

1 year 6 months

Positions available

1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

  • Helping increase social media presence
  • Using different social media platforms 
  • Using embroidery machines
  • Dealing with customers on the phone and face-to-face
  • Using different types of machinery 

Where you’ll work

UNIT 6

TARRAN WAY SOUTH

TARRAN INDUSTRIAL ESTATE

WIRRAL

CH46 4TP

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

WIRRAL METROPOLITAN COLLEGE

Your training course

Customer service practitioner (level 2)

Equal to GCSE

Course contents
  • Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
  • Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
  • Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
  • Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
  • Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
  • Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
  • Demonstrate patience and calmness.
  • Show you understand the customer’s point of view.
  • Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
  • Maintain informative communication during service recovery.
  • Your training plan

    Level 2 Customer Service Practitioner Apprenticeship Standard, including:

    • Knowledge, Skills & Behaviours
    • Level 1/2 Functional Skills maths (if required)
    • Level 1/2 Functional Skills English (if required)
    • End-Point Assessment
    • Training and training location to be confirmed

    Requirements

    Desirable qualifications

    GCSE or equivalent in:

    • English (grade C/4)
    • Maths (grade C/4)

    Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

    Skills

    • Communication skills
    • Customer care skills
    • Administrative skills
    • Creative
    • Patience

    About this company

    At Design Stitch we are an embroidery workwear company that also supplies school uniforms to parents and schools. Our customers range from B2B and B2C. At Design Stitch we are an embroidery workwear company that also supplies school uniforms to parents and schools.

    https://www.designstitchworkwear.co.uk/ (opens in new tab)

    After this apprenticeship

    After completion of your apprenticeship, you will potentially have the opportunity to progress into a full-time position within the business.

    Ask a question

    The contact for this apprenticeship is:

    WIRRAL METROPOLITAN COLLEGE

    The reference code for this apprenticeship is VAC1000284462.

    Apply now

    Closes in 29 days (Thursday 28 November at 11:59pm)

    When you apply, you’ll be asked to sign in with a GOV.UK One Login. You can create one at the same time as applying for this apprenticeship.