Customer Service Apprentice

Summary

At Design Stitch you will be working within our production unit working with embroidery machines and learning the process embroidery and print with state or the art equipment. Level 2 apprenticeship.

Annual wage: £9,984 a year
Minimum wage rates (opens in new tab)
Training course: Customer service practitioner (level 2)
Hours: Monday to Friday between 9am to 5pm.
30 hours a week
Possible start date: Friday 29 November
Duration: 1 year 6 months
Positions available: 1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

Helping increase social media presence
Using different social media platforms
Using embroidery machines
Dealing with customers on the phone and face-to-face
Using different types of machinery

Where you’ll work

UNIT 6

TARRAN WAY SOUTH

TARRAN INDUSTRIAL ESTATE

WIRRAL

CH46 4TP

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

WIRRAL METROPOLITAN COLLEGE

Your training course

Customer service practitioner (level 2)

Equal to GCSE

Course contents

Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.

Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or

Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.

Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.

Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.

Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.

Demonstrate patience and calmness.

Show you understand the customer’s point of view.

Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.

Maintain informative communication during service recovery.

Your training plan

Level 2 Customer Service Practitioner Apprenticeship Standard, including:

Knowledge, Skills & Behaviours
Level 1/2 Functional Skills maths (if required)
Level 1/2 Functional Skills English (if required)
End-Point Assessment
Training and training location to be confirmed

Requirements

Desirable qualifications

GCSE or equivalent in:

English (grade C/4)
Maths (grade C/4)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
Customer care skills
Administrative skills
Creative
Patience

About this company

At Design Stitch we are an embroidery workwear company that also supplies school uniforms to parents and schools. Our customers range from B2B and B2C. At Design Stitch we are an embroidery workwear company that also supplies school uniforms to parents and schools.

https://www.designstitchworkwear.co.uk/ (opens in new tab)

After this apprenticeship

After completion of your apprenticeship, you will potentially have the opportunity to progress into a full-time position within the business.

Ask a question

The contact for this apprenticeship is: