2025 Service Delivery Manager Apprentice

Summary

Service Delivery Managers (SDM) are responsible for the co-coordination and the delivery of Services and Programmes for Thales internal and external customers. This service delivery ranges from spares and repairs to the provision/availability of a capability.

Annual wage

£22,500 a year

Minimum wage rates (opens in new tab)

• Pension – Thales match, plus 1%, with a maximum contribution of 7% • Health Insurance – 50% of salary for five years • Performance-related pay uplifts

Training course

Chartered manager (degree) (level 6)

Hours

Flexible working, Monday - Friday, 37 hours a week (8 hours Monday - Thursday, 5 hours Friday).

37 hours a week

Possible start date

Monday 1 September

Duration

3 years

Positions available

1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

The SDM plays a vital role in creating and maintaining customer relationships. The SDM acts as the link between the customer and the UK Services operational delivery teams. It is the mission of the SDM to always strive to exceed expectations and delight our customers.

As a Service Delivery Manager Apprentice you will develop key skills and experience in the following:

Integrated Logistic/Product Support Engineering Management
Customer Relationship Management
Operational Strategy
Project Management & Business Finance
Digital Operations
Leadership
Communication & Collaboration
Problem-Solving & Decision Making
Commercial Awareness

Where you’ll work

Manor Royal

Crawley

RH10 9HA

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

CORNDEL LIMITED

Your training course

Chartered manager (degree) (level 6)

Equal to degree

Course contents

Support the development of organisational strategies and plans. Develop and deliver operational plans; being able to set targets and KPIs, manage resources, and monitor and measure outcomes to establish operational effectiveness, efficiencies and excellence. Produce reports that clearly present information and data, using a range of interpretation and analytical processes. Gain wide support to deliver successful outcomes

Plan, organise and manage resources in order to achieve organisational goals. Identify key outcomes, develop and implement plans and monitor progress, and provide reports as required. Proactively identify risk and create plans for their mitigation. Able to initiate, lead and drive change within the organisation, identifying barriers/challenges and how to overcome them. Ability to use widely recognised project management tools

Managing budgets, controlling expenditure and production of financial reports

Use of customer insight and analysis of data to determine and drive customer service outcomes and improve customer relationships. Creative approaches to developing solutions to meet customer need

Able to identify service/organisational improvements and opportunities for innovation and growth, using qualitative and quantitative analysis of information and data and benchmarking against others

Communicate clearly, effectively and regularly using oral, written and digital channels and platforms. Use active listening and open questioning to structure conversations and discussions, and able to challenge when appropriate. Manage and chair meetings and clearly present actions and outcomes. Ability to apply influencing and persuading skills, to the dynamics and politics of personal interactions

Able to articulate organisational purpose and values. Support the creation of an inclusive, high performance work culture. Enable others to achieve by developing and supporting them through coaching and mentoring

Able to build teams, empower and motivate others to improve performance or achieve outcomes. Able to delegate to others, provide clear guidance and monitor progress. Ability to set goals and accountabilities

Able to build rapport and trust, develop networks and maintain relationships with people from a range of cultures, backgrounds and levels. Able to contribute within a team environment. Effectively influence and negotiate, being able to have challenging conversations and give constructive feedback. Work collaboratively with internal and external customers and suppliers

Able to reflect on own performance, identifying and acting on learning and development needs. Ability to understand impact on others. Can manage stress and personal well-being, and confident in knowing core values and drivers

Able to create personal development plan, and use widely recognised tools and techniques to ensure the management of time and pressure effectively, and prioritisation and strategic alignment of activities

Use evidence-based tools and ethical approaches to undertake problem solving and critical analysis, synthesis and evaluation to support decision making

Your training plan

This is a 36 month programme under the Level 6 Chartered Manager Degree Apprenticeship standard. Delivered through our academic partner, you will be given one day per week to complete your studies and will spend the remaining 4 days, applying your learning into a real world context within the Thales UK Services function. The programme will be delivered via a virtual delivery model, with live virtual workshops and 1-2-1 coaching calls. At the end of the 3 years and upon passing your End Point Assessment you will have achieved a BA (Hons) in Business Management Professional, plus the Level 6 Chartered Manager Degree Apprenticeship. You will also achieve Chartered Manager Status with the Chartered Management Institute (CMI).

Requirements

Essential qualifications

GCSE in:

5 GCSES incl Maths and English (grade 9-4 or A*-C)
STEM subject advantageous (grade BCC or above (or equivalent))

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Organisation skills
Customer care skills
Problem solving skills
Presentation skills
Administrative skills
Number skills
Analytical skills
Logical
Team working

About this company

Together, we create the ingenious technological systems and innovations that impact and improve people's lives every single day. Even if you haven't heard the name Thales before, you've definitely benefited from our inventiveness. We reinvest 20% of our sales in Research & Development in the UK. Together we supply invention across 4 core areas: Aerospace, Space, Defence and Security, Digital Identity and Security.

https://www.thalesgroup.com/en/uk-career (opens in new tab)

Company benefits

201 hours annual leave (plus bank holidays) One additional company day at Christmas Healthcare Cash Plan 24/7 Employee Assistance Programme 80 hours (10 days) volunteering in your first 2 years depending on length of programme Discount Portal

Disability Confident

A fair proportion of interviews for this apprenticeship will be offered to applicants with a disability or long-term health condition. This includes non-visible disabilities and conditions.

You can choose to be considered for an interview under the Disability Confident scheme. You’ll need to meet the essential requirements to be considered for an interview.

After this apprenticeship

You will, if you prove yourself to be the right candidate, be working as a Project Planner/Controller within the project management job family.

Ask a question

The contact for this apprenticeship is:

THALES UK LIMITED

Early Careers Team

Suppearlycar@uk.thalesgroup.com

The reference code for this apprenticeship is VAC1000284375.

Apply now

Closes on Sunday 16 February

When you apply, you’ll be asked to sign in with a GOV.UK One Login. You can create one at the same time as applying for this apprenticeship.

After signing in, you’ll apply for this apprenticeship on the company's website.

Company’s application instructions

Online Application, Online Assessment and Video Interview, Virtual Assessment Centre, Offer if successful

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