Customer Support Apprentice

RICHARD KENDALL ESTATE AGENT LIMITED

WAKEFIELD, WF1 3AP

Closes in 21 days (Wednesday 20 November at 11:59pm)

Posted on 28 October 2024

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Summary

Looking to start your career within the property industry?! Following the continued success of their apprenticeship programme, Richard Kendall Estate Agents are now looking to recruit a Customer Support Apprentice to deal with all aspects of the customer care process.

Annual wage
£12,812.80 a year

Minimum wage rates (opens in new tab)

Training course
Customer service practitioner (level 2)
Hours
Monday- Friday 9.00am- 5.00pm

38 hours a week

Possible start date

Sunday 1 December

Duration

1 year

Positions available

1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

  • You will be dealing with customers by face-to-face interaction and via telephone, dealing with incoming queries
  • Arranging valuations and preparing valuation packs for the valuer for rental markets
  • Preparing marketing materials for properties and taking ownership for window display boards
  • Supporting the team with administration tasks

Where you’ll work

66 NORTHGATE

WAKEFIELD

WF1 3AP

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

NATIONAL BUSINESS COLLEGE LIMITED

Your training course

Customer service practitioner (level 2)

Equal to GCSE

Course contents
  • Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
  • Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
  • Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
  • Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
  • Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
  • Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
  • Demonstrate patience and calmness.
  • Show you understand the customer’s point of view.
  • Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
  • Maintain informative communication during service recovery.

    • Your training plan

    • Upon successful completion, you will achieve a Level 2 Customer Service Practitioner Apprenticeship Standard
    • Training will take place both in the workplace and on a day release basis

    Day release will be once every 2 weeks and will take place at National Business College, based in the centre of Huddersfield.

    Requirements

    Desirable qualifications

    GCSE or equivalent in:

    • English (grade 4/C)
    • Maths (grade 4/C)

    Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

    Skills

    • Communication skills
    • Customer care skills
    • Administrative skills
    • Team working
    • Initiative

    About this company

    Richard Kendall Estate Agents are a family run firm, specialising in property sales and lettings in Wakefield, Pontefract, Castleford, Horbury, Normanton and Ossett.

    https://www.richardkendall.co.uk/ (opens in new tab)

    After this apprenticeship

    • Progression onto a Level 3 Apprenticeship (Customer Service Specialist, Business Administrator) is a possibility following successful completion

    Ask a question

    The contact for this apprenticeship is:

    NATIONAL BUSINESS COLLEGE LIMITED

    Keely Carleton

    keely@nationalbusinesscollege.co.uk

    01484430433

    The reference code for this apprenticeship is VAC1000284323.

    Apply now

    Closes in 21 days (Wednesday 20 November at 11:59pm)

    When you apply, you’ll be asked to sign in with a GOV.UK One Login. You can create one at the same time as applying for this apprenticeship.