Customer Support Apprentice

RICHARD KENDALL ESTATE AGENT LIMITED

WAKEFIELD, WF1 3AP

Closes in 21 days (Wednesday 20 November at 11:59pm)

Posted on 28 October 2024


Summary

Looking to start your career within the property industry?! Following the continued success of their apprenticeship programme, Richard Kendall Estate Agents are now looking to recruit a Customer Support Apprentice to deal with all aspects of the customer care process.

Annual wage
£12,812.80 a year

Minimum wage rates (opens in new tab)

Training course
Customer service practitioner (level 2)
Hours
Monday- Friday 9.00am- 5.00pm

38 hours a week

Possible start date

Sunday 1 December

Duration

1 year

Positions available

1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

  • You will be dealing with customers by face-to-face interaction and via telephone, dealing with incoming queries
  • Arranging valuations and preparing valuation packs for the valuer for rental markets
  • Preparing marketing materials for properties and taking ownership for window display boards
  • Supporting the team with administration tasks

Where you’ll work

66 NORTHGATE

WAKEFIELD

WF1 3AP

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

NATIONAL BUSINESS COLLEGE LIMITED

Your training course

Customer service practitioner (level 2)

Equal to GCSE

Course contents
  • Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
  • Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
  • Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
  • Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
  • Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
  • Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
  • Demonstrate patience and calmness.
  • Show you understand the customer’s point of view.
  • Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
  • Maintain informative communication during service recovery.
  • Your training plan

    • Upon successful completion, you will achieve a Level 2 Customer Service Practitioner Apprenticeship Standard
    • Training will take place both in the workplace and on a day release basis

    Day release will be once every 2 weeks and will take place at National Business College, based in the centre of Huddersfield.

    Requirements

    Desirable qualifications

    GCSE or equivalent in:

    • English (grade 4/C)
    • Maths (grade 4/C)

    Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

    Skills

    • Communication skills
    • Customer care skills
    • Administrative skills
    • Team working
    • Initiative

    About this company

    Richard Kendall Estate Agents are a family run firm, specialising in property sales and lettings in Wakefield, Pontefract, Castleford, Horbury, Normanton and Ossett.

    https://www.richardkendall.co.uk/ (opens in new tab)

    After this apprenticeship

    • Progression onto a Level 3 Apprenticeship (Customer Service Specialist, Business Administrator) is a possibility following successful completion

    Ask a question

    The contact for this apprenticeship is:

    NATIONAL BUSINESS COLLEGE LIMITED

    Keely Carleton

    keely@nationalbusinesscollege.co.uk

    01484430433

    The reference code for this apprenticeship is VAC1000284323.

    Apply now

    Closes in 21 days (Wednesday 20 November at 11:59pm)

    When you apply, you’ll be asked to sign in with a GOV.UK One Login. You can create one at the same time as applying for this apprenticeship.