Member Support Apprentice
INSTITUTION OF CHEMICAL ENGINEERS
RUGBY, CV21 3HQ
Closes in 30 days (Saturday 30 November at 11:59pm)
Posted on 28 October 2024
Contents
Summary
The Member Support Apprentice will be a crucial role in the Member Support Centre. Responding to incoming enquiries via phone and email alongside proactive support on member webinars.
- Annual wage
- £12,480 a year
- Training course
- Business administrator (level 3)
- Hours
-
Monday - Friday, 09:00 – 17:00.
Minimum 30-minute unpaid lunch
37 hours a week
- Possible start date
-
Monday 2 December
- Duration
-
1 year 8 months
- Positions available
-
1
Work
As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.
What you’ll do at work
- Answering and actioning/triaging incoming emails, calls, post and online chat from members and other stakeholders
- Taking end-to-end ownership of member queries so ensuring high levels of service at all times
- Processing member subscriptions, arrears, and updates and Administering membership CRM system
- Monitoring incoming enquiry data in line with KPIs to ensure customer service standards are adhered to and processes/procedures are developed effectively
- Assisting all other functional directorates across the institution with front-line member initiatives
- Updating the website with event details
- Acting as a support function on member webinars ensuring our members are supported
Where you’ll work
165-189 RAILWAY TERRACE
RUGBY
CV21 3HQ
Training
An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.
College or training organisation
WARWICKSHIRE COLLEGE
Your training course
Business administrator (level 3)
Equal to A level
Course contents
Your training plan
Level 3 Business Administrator Apprenticeship Standard:
You will receive support from an assessor to help you prepare for your End Point Assessment covering:
- Knowledge
- Skills
- Behaviour
- You will attend online masterclasses every other week for 1 day
- Maths & English Level 2 (if required)
Requirements
Essential qualifications
GCSE or equivalent in:
- Maths & English (grade 4/C or above)
Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Administrative skills
- Team working
- Initiative
- Non judgemental
- Patience
Other requirements
Please complete the application form in full, this includes an accurate and detailed list of your qualifications. If you do not live near the employer address, please detail how you plan to travel/commute to the role, considering available transport and journey times.
About this company
Founded in 1922, the Institution of Chemical Engineers (IChemE) is the UK-based and internationally recognised qualifying body and learned society for chemical, biochemical and process engineers. We exist to advance chemical engineering’s contribution for the benefit of society.
After this apprenticeship
- Although it is not guaranteed, there is the potential for a full time role following the completion of the apprenticeship
Ask a question
The contact for this apprenticeship is:
WARWICKSHIRE COLLEGE
The reference code for this apprenticeship is VAC1000284320.
Apply now
Closes in 30 days (Saturday 30 November at 11:59pm)
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