Customer Service Apprentice
Lakota Training
STOCKTON ON TEES, TS18 1BZ
Closes in 20 days (Sunday 17 November at 11:59pm)
Posted on 28 October 2024
Contents
Summary
Lakota Training are looking for a hardworking and reliable apprentice to work in their cafe. In this role you will be responsible for ensuring all customers receive the best service possible by serving and preparing orders in a timely manner.
- Annual wage
- £9,984 a year
- Training course
- Customer service practitioner (level 2)
- Hours
-
Monday to Friday, 9am to 3pm.
30 hours a week
- Possible start date
-
Monday 25 November
- Duration
-
1 year
- Positions available
-
1
Work
As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.
What you’ll do at work
In this role you will be supporting the cafe staff with all related customer service duties, some of which include:
- Greet and assist customers in a friendly, welcoming manner.
- Take customer orders accurately and efficiently.
- Handle customer payments (cash and card).
- Prepare and serve a range of coffees, teas, and other beverages (training provided).
- Support in preparing menu items for customers.
- Follow food hygiene and safety standards.
- Keep the coffee shop clean and organised, including tables, counters, and toilets.
- Refill and organise stock.
- Work closely with team members to ensure smooth operations.
Where you’ll work
UNIT 5A
CASTLEGATE QUAY
RIVERSIDE
STOCKTON ON TEES
TS18 1BZ
Training
An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.
College or training organisation
THE EDUCATION TRAINING COLLECTIVE
Your training course
Customer service practitioner (level 2)
Equal to GCSE
Course contents
Your training plan
- Level 2 Customer Service Practitioner Apprenticeship Standard at Redcar & Cleveland College
- Functional Skills maths & English, if required
More training information
This apprenticeship will be all on the job with the employer, you won't need to attend college.
Requirements
Desirable qualifications
GCSE in:
- English (grade A*-C/9-4)
- Maths (grade A*-C/9-4)
Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.
Skills
- Communication skills
- Organisation skills
- Customer care skills
- Problem solving skills
- Team working
- Initiative
- Time management
- Able to follow instructions
- Awareness of health and safety
- Friendly
Other requirements
During the interview, there will be a small work-related task to complete.
About this company
At Lakota, we believe in the transformative power of empowered communities. Situated at the heart of the river Tees community, our person-centred approach prioritises the aspirations of the community. We offer non-judgmental support through free resources, advice, and workshops, focusing on young people and adults who face social isolation, unemployment, or mental health challenges. Our mission is to break down barriers, spark potential, foster connections, empower well-being, and unlock employment opportunities. Through tuition, support, and engaging workshops, we aim to ensure equal access to resources and opportunities for both age groups. Our vision is to be a nationally recognised leader in innovative learning, providing opportunities for personal transformation, social connection, and positive community contribution. We aspire to be the go-to resource for individuals seeking to enhance their lives and make meaningful contributions to our community.
After this apprenticeship
An opportunity for a full-time position at the end of the apprenticeship.
Ask a question
The contact for this apprenticeship is:
THE EDUCATION TRAINING COLLECTIVE
Anna Reeves
anna.reeves@the-etc.ac.uk
07436795883
The reference code for this apprenticeship is VAC1000284236.
Apply now
Closes in 20 days (Sunday 17 November at 11:59pm)
When you apply, you’ll be asked to sign in with a GOV.UK One Login. You can create one at the same time as applying for this apprenticeship.