Customer Service Apprentice

Summary

Lakota Training are looking for a hardworking and reliable apprentice to work in their cafe. In this role you will be responsible for ensuring all customers receive the best service possible by serving and preparing orders in a timely manner.

Annual wage: £9,984 a year
Minimum wage rates (opens in new tab)
Training course: Customer service practitioner (level 2)
Hours: Monday to Friday, 9am to 3pm.
30 hours a week
Possible start date: Monday 13 January
Duration: 1 year
Positions available: 1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

In this role you will be supporting the cafe staff with all related customer service duties, some of which include:

Greet and assist customers in a friendly, welcoming manner.
Take customer orders accurately and efficiently.
Handle customer payments (cash and card).
Prepare and serve a range of coffees, teas, and other beverages (training provided).
Support in preparing menu items for customers.
Follow food hygiene and safety standards.
Keep the coffee shop clean and organised, including tables, counters, and toilets.
Refill and organise stock.
Work closely with team members to ensure smooth operations.

Where you’ll work

UNIT 5A

CASTLEGATE QUAY

RIVERSIDE

STOCKTON ON TEES

TS18 1BZ

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

THE EDUCATION TRAINING COLLECTIVE

Your training course

Customer service practitioner (level 2)

Equal to GCSE

Course contents

Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
Demonstrate patience and calmness.
Show you understand the customer’s point of view.
Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
Maintain informative communication during service recovery.

Your training plan

Level 2 Customer Service Practitioner Apprenticeship Standard at Redcar & Cleveland College
Functional Skills maths & English, if required

More training information

This apprenticeship will be all on the job with the employer, you won't need to attend college.

Requirements

Desirable qualifications

GCSE in:

English (grade A*-C/9-4)
Maths (grade A*-C/9-4)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
Organisation skills
Customer care skills
Problem solving skills
Team working
Initiative
Time management
Able to follow instructions
Awareness of health and safety
Friendly

Other requirements

During the interview, there will be a small work-related task to complete.

About this company

At Lakota, we believe in the transformative power of empowered communities. Situated at the heart of the river Tees community, our person-centred approach prioritises the aspirations of the community. We offer non-judgmental support through free resources, advice, and workshops, focusing on young people and adults who face social isolation, unemployment, or mental health challenges. Our mission is to break down barriers, spark potential, foster connections, empower well-being, and unlock employment opportunities. Through tuition, support, and engaging workshops, we aim to ensure equal access to resources and opportunities for both age groups. Our vision is to be a nationally recognised leader in innovative learning, providing opportunities for personal transformation, social connection, and positive community contribution. We aspire to be the go-to resource for individuals seeking to enhance their lives and make meaningful contributions to our community.

https://www.lakota.org.uk/ (opens in new tab)

After this apprenticeship

An opportunity for a full-time position at the end of the apprenticeship.

Ask a question

The contact for this apprenticeship is:

THE EDUCATION TRAINING COLLECTIVE

Anna Reeves

anna.reeves@the-etc.ac.uk

07436795883

The reference code for this apprenticeship is VAC1000284236.

Apply now

Closes in 15 days (Sunday 5 January at 11:59pm)

When you apply, you’ll be asked to sign in with a GOV.UK One Login. You can create one at the same time as applying for this apprenticeship.

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