IT Engineer Apprentice
EVERYTHING TECH LIMITED
MANCHESTER, M1 4FD
Closes in 26 days (Thursday 21 November)
Posted on 25 October 2024
Contents
Summary
You will have the opportunity to gain valuable skills, knowledge and experience as you complete an IT systems and networking - Azure Cloud Support Specialist - Level 3 Apprenticeship. Duties include To provide a Professional & Personal first point of contact to Customers for their IT support queries.
- Annual wage
- £17,000 a year
- Training course
- Information communications technician (level 3)
- Hours
-
All details will be confirmed at interview
40 hours a week
- Possible start date
-
Monday 2 December
- Duration
-
1 year 4 months
- Positions available
-
2
Work
As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.
What you’ll do at work
- Provide a 1st line IT support through numerous channels of communication including email, telephone, internal requests and automated alerts
- Troubleshooting issues and logging them in the company ticket system.
- To ensure all support requests and incidents via any inbound channel are properly understood and recorded on Autotask.
- Ensure the in-house operating systems are fully maintained in an accurate manner on all work received, updated or completed
- Escalate relevant and more complex work to the 2nd Line Helpdesk Technicians
- Undertake simple maintenance tasks for monitored systems
- To proactively contact and chase customers until a resolution has been achieved or the issue is escalated.
- Prepare Customer Hardware ready for use such as building/configuring customer pcs, servers or printers
- Installing Software and building computers for customers.
- Take on ad hoc project work as directed by the IT Helpdesk Manager
Where you’ll work
3RD FLOOR HANOVER HOUSE
32 CHARLOTTE STREET
MANCHESTER
M1 4FD
Training
An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.
College or training organisation
QA LIMITED
Your training course
Information communications technician (level 3)
Equal to A level
Course contents
Your training plan
Information communications technician Level 3 training:
The new Microsoft Azure Cloud Support Specialist Level 3 programme has been designed in partnership with Microsoft to build Azure cloud capabilities in your organisation.
This new Microsoft apprenticeship is part of QA's drive to support Microsoft’s Get On 2021 campaign, a five-year initiative to help 1.5 million people build careers in technology and help 300,000 connect to tech job opportunities.
QA’s Azure Cloud Support Specialist Level 3 apprenticeship programme enables the apprentice to:
- Learn on-premises and cloud-enabled technologies and services
- Learn technical content that aligns to and is relevant to employers and the market
- Gain an Azure Fundamentals Qualification and a Microsoft 365 fundamentals qualification
- Get an introduction to Windows, Linux and PowerShell
Requirements
Essential qualifications
GCSE or equivalent in:
- 3 of any subject (grade 4+ (A - C))
- Maths & English (grade 3+ (D or above))
Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.
Skills
- Communication skills
- IT skills
- Team working
- Non judgemental
About this company
Everything Tech are an award-winning Managed IT Service Provider. They help Companies of all sizes do amazing things with Technology. They support over 4500 users across nearly every industry all over the Country and are a Microsoft Gold Partner specialising in Microsoft’s Modern Workplace shift in transforming businesses IT. Based in the heart of Manchester City Centre. The company are in some of the Trendiest & Modern Offices in Manchester.
Company benefits
Pension Private Medical on completion of probation period 25 days annual leave Employee of the quarter prize £500 Employee of the year prize TBD Free snacks and drinks Retail, Entertainment & Gym discounts Bike to work Season ticket loans
After this apprenticeship
On successful completion of your Apprenticeship, the company aim to offer you a full time Helpdesk Technician role with Salary Increase and a clear Career Progression and Training Plan to progress you over the years into expert areas and/or management level IT.
Ask a question
The contact for this apprenticeship is:
QA LIMITED
The reference code for this apprenticeship is VAC1000284228.
Apply now
Closes in 26 days (Thursday 21 November)
When you apply, you’ll be asked to sign in with a GOV.UK One Login. You can create one at the same time as applying for this apprenticeship.
After signing in, you’ll apply for this apprenticeship on the company's website.