Business Administration Apprentice

Summary

A Business Admin apprentice is required for a busy department in a large wholesaler. A varied and interesting position with a bright future for the right person. You will be managing incoming and outgoing mail, emails and phone calls, plus more.

Annual wage: £11,648 a year
Minimum wage rates (opens in new tab)
Training course: Business administrator (level 3)
Hours: Monday - Friday, 8.00am - 4.00pm (with 1-hour for lunch).
35 hours a week
Possible start date: Sunday 1 December
Duration: 1 year 6 months
Positions available: 1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

Founded in 1998, Armorduct Systems are celebrating 25 years as a high-volume UK manufacturer of cable management components and systems.

Combining our extensive portfolio of standard products with our in-house design capability enables us to provide the right product and the right solution every time.

Based in the Midlands, we supply cable trunking, cable tray and cable basket, plus lighting, flooring and perimeter cable containment solutions for UK and European projects.

Working closely with our customers is the best way to ensure the most successful outcomes, all supported through our partner network of electrical distributors.

Business Administrator - Apprentice Job Description:

We are seeking a motivated and enthusiastic Business Administration Apprentice to join our team. In this role, you will gain hands-on experience and develop a range of skills related to office administration, business processes, and communication from all departments within the business. This apprenticeship offers the opportunity to learn and grow within a dynamic and supportive environment while working toward a nationally recognised qualification in Business Administration.

Key Responsibilities:

General Administrative Support:

Undertaking everyday office tasks such as filing, document management, data entry
Managing incoming and outgoing mail, emails and phone calls
Maintaining office supplies and equipment
Keeping databases and systems updated with accurate information
Document preparation
Preparing documents, reports, presentations, and spreadsheets as required
Assisting with the creation of proposals and meeting minutes

Customer Service:

Liaising with clients, suppliers, and stakeholders via email, phone, or in person
Assisting with resolving customer inquiries and ensuring a high level of service

Business Process Support:

Supporting the team with project management tasks, including documentation, tracking, and reporting
Participating in business meetings and taking notes

Learning and Development:

Attending training sessions and completing assignments as part of the apprenticeship
Working closely with mentors and experienced team members to learn the fundamentals of business administration
Developing key skills such as problem-solving, time management, and communication

Requirements:

A keen interest in business administration and developing a career in this field
Excellent organisational and time-management skills
Strong communication skills (written and verbal)
Basic proficiency in Microsoft 365 (Word, Excel, PowerPoint, Outlook)
Willingness to learn, take initiative, and work within a team
A professional and positive attitude

Where you’ll work

Armorduct Systems

Block G2 Prime Point Dandy Bank road

Pensnett Trading Estate

Kingswinford

DY6 7TD

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

TRAINING ASSESSMENT & CONSULTANCY SERVICES LIMITED

Your training course

Business administrator (level 3)

Equal to A level

Course contents

Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.

Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.

Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.

Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.

Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.

Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.

Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.

Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Your training plan

Completing a Level 3 Business Administration Apprenticeship Standard, consisting of:

Knowledge and competence qualification in business at Level 3
End-Point Assessment (EPA) - final test and observation

The vocational and academic training aspects are separated and delivered by separate teams. The vocational training and assessment is conducted, more often than not, on site according to the employers wishes.

Notice of dates is agreed well in advance of a site visit. Training and assessment is conducted both on and off the job, according to the needs of the course and the learner. Every effort is made to ensure the best result is achieved by the learner.

Requirements

Essential qualifications

GCSE or equivalent in:

English (grade 4-9)
Maths (grade 4-9)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Organisation skills
Problem solving skills
Administrative skills
Number skills
Analytical skills
Team working
Initiative
Timekeeping
Enthusiasm
Keen to work and study

Other requirements

Please ensure you have looked at the travel time to the location and worked out the form of transport you will be taking. Please be aware that there is studying involved but in work time only.

About this company

EDA learning and development will employ you on behalf of this employer. We are a Flexi-Job Apprenticeship Agency who support and guide you whilst you are completing your apprenticeship within the Branch Location.

Company benefits

Bright Exchange Employee Assistance programme Performance related bonus Free Parking Free Uniform Cycle to work scheme

After this apprenticeship

Opportunities that could arise after the apprenticeship are:

External Sales
Team Leader
Assistant Manager
Branch Manager

Ask a question

The contact for this apprenticeship is:

Armorduct Systems

Michelle McCutcheon

michelle@edaapprenticeshipsplus.co.uk

07990 002071

The reference code for this apprenticeship is VAC1000284163.

Apply now

Closes in 17 days (Monday 11 November at 11:59pm)

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