Apprentice Customer Service Administrator
EMMIERA GROUP LTD
Brierley Hill, DY5 1LX
Closes in 12 days (Friday 8 November at 11:59pm)
Posted on 25 October 2024
Contents
Summary
Come and join a great team where the role is diverse and there's plenty of opportunity to advance your career. We are proud of our brand and our people, offering recognised training qualifications to help you get even further.
- Annual wage
- £12,313.60 a year
- Training course
- Customer service practitioner (level 2)
- Hours
-
Monday to Friday, 9am to 5pm
37 hours a week
- Possible start date
-
Monday 11 November
- Duration
-
1 year
- Positions available
-
2
Work
As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.
What you’ll do at work
Full training will be provided to ensure that you are able to:
- Arrange appointments for our nationwide team of technicians
- Assess customer issues and order parts where necessary to ensure that our technicians are equipped to get things sorted first time
- Maintain accurate and detailed records of customer interactions using our bespoke, in-house systems
- Collaborate with internal teams to ensure prompt resolution of customer concerns.
To be successful in this role, it would be great to have:
- Excellent communication skills, both verbal and written.
- Strong problem-solving and analytical abilities.
- Proficiency in using computerised systems.
- Ability to multitask and prioritize tasks in a fast-paced environment.
- Attention to detail and accuracy in data entry.
- Ability to work independently as well as part of a team.
Where you’ll work
Unit 8 Waterfront Business Park
Brierley Hill
DY5 1LX
Training
An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.
College or training organisation
HALESOWEN COLLEGE
Your training course
Customer service practitioner (level 2)
Equal to GCSE
Course contents
Your training plan
The apprentice will be allocated with an assessor who will visit them within the workplace once every 6-8 weeks.
In addition, the apprentice will attend an online tutorial once per month.
Requirements
Essential qualifications
GCSE in:
- English (grade C/4)
- Maths (grade C/4)
Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.
Skills
- Communication skills
- IT skills
- Organisation skills
- Customer care skills
- Problem solving skills
- Presentation skills
- Administrative skills
- Number skills
- Team working
About this company
The Emmiera Group is Britain’s leading upholstery, bed, mattress and cabinet furniture repair specialist. We carry out repairs at your home or business, and our specialists visit over 25,000 customers every month.
Company benefits
• Casual dress • Company pension • Free parking
After this apprenticeship
On successful completion of the apprenticeship, there may be a potential permanent position available.
Ask a question
The contact for this apprenticeship is:
HALESOWEN COLLEGE
Maadiyah Hamid
mhamid@halesowen.ac.uk
01216027777
The reference code for this apprenticeship is VAC1000284155.
Apply now
Closes in 12 days (Friday 8 November at 11:59pm)
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