Apprentice Office Administrator

Summary

This is a diverse role as not only will you provide administrative support to the general office, but you will also be required to cover for the weighbridge office from time to time.

Annual wage: £13,312 a year
Minimum wage rates (opens in new tab)
Training course: Business administrator (level 3)
Hours: Monday - Friday 9am - 5pm
40 hours a week
Possible start date: Monday 18 November
Duration: 1 year 6 months
Positions available: 1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

General office duties, which will include developing and maintaining an effective filing system
Weighing in and out of materials and recording all necessary information for invoicing purposes
Directing incoming vehicles to the correct location
Operating and maintaining office equipment e.g. printers and replenishing office suppliers, as and when required
Maintaining good relationships with customers/suppliers
Acting as the first point of contact for customers and visitors to the site
Handling basic bookkeeping tasks
Maintain an accurate, up to date and well-presented logbook during the apprenticeship, recording projects undertaken and the skills & knowledge learned
To carry out any other duties as reasonably required

Where you’ll work

BURNHAM STREET

FENTON

STOKE ON TRENT

ST4 3EX

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

STOKE ON TRENT COLLEGE

Your training course

Business administrator (level 3)

Equal to A level

Course contents

Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.

Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.

Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.

Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.

Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.

Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.

Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.

Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Your training plan

Training will be delivered in the workplace by a Skills Coach who will support you in developing the required Knowledge, Skills and Behaviours for the apprenticeship
At least 20% of your working hours will be spent training or studying

More training information

You will have access to the facilities at both Burslem and Cauldon Campus

Requirements

Essential qualifications

GCSE in:

English (grade 4 (C) or above)
Maths (grade 4 (C) or above)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Organisation skills
Customer care skills
Number skills
Strong time management skills
Excellent multi-tasking skills

About this company

Potts Dem is a small family business, based in Fenton, Stoke-on-Trent that has been established since 1970. We provide all our customers with environmentally friendly solutions for the management of their waste products by offering a fully compliant solution by handling non-hazardous waste from site, office or home. We also provide a range of recycled and primary aggregate products. For more information about us, please visit our website www.pottsdem.com

http://www.pottsdem.com (opens in new tab)

Company benefits

- On-site parking - Pension benefits

After this apprenticeship

Opportunity for a permanent role within the company

Ask a question

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