Reception and Delivery Administration Apprentice

Summary

Avant Skills Academy is looking for a proactive, outgoing, motivated individual with excellent communication skills who has a positive approach with a can-do attitude. The successful candidate will support the Business Development Team and the Programme Tutor Assessors for the Apprenticeship and Skills Experience Programmes.

Annual wage: £12,480 to £22,308 a year
Minimum wage rates (opens in new tab)
Training course: Business administrator (level 3)
Hours: Monday to Friday, between 8:30am and 4:30pm.
37 hours a week
Possible start date: Monday 11 November
Duration: 1 year 4 months
Positions available: 1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

Duties include but are not limited to:

Answer incoming telephone calls, direct callers, deal with queries, take messages and forward as appropriate
Check answerphone message daily, dealing and forwarding details as appropriate
Handle internal and external enquires (including employers and learners, via email, telephone and face to face) providing effective and efficient customer service
Answer the office intercom, providing the required greeting and ensuring only authorised visitors are granted access to the building
Greet visitors to the organisation ensure they sign the Visitor Attendance Record and direct appropriately
Process, record and deliver incoming and outgoing post daily
Send and receive electronic information
Provide general administrative support to the team, including filing, photocopying and scanning, meeting organisation and minute taking
Input learner and employer data accurately into the Management Information System
Update learner and employer data accurately
Undertake learner attendance recording and following up with parents/carers/employers

Where you’ll work

48 Jameson Street

Hull

HU1 3LS

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

AVANT PARTNERSHIP LIMITED

Your training course

Business administrator (level 3)

Equal to A level

Course contents

Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.

Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.

Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.

Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.

Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.

Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.

Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.

Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Your training plan

Business Administrator Apprenticeship Standard Level 3, including Functional Skills if required.

You will learn the knowledge, skills & behaviours which will support you for your end-point assessment.

You will take part in a combination of activities, such as face-to-face classroom-based sessions, remote learning sessions, work shadowing and online learning, to support your learning and development.

You will be required to undertake training sessions with Avant Skills Academy every other week, throughout the length of the apprenticeship.

At the end of the on-programme learning, you will be required to undertake an End-Point Assessment (EPA) to demonstrate you have met the occupational standard.

Requirements

Desirable qualifications

GCSE or equivalent in:

English (grade (Grade Minimum C/4))
Maths (grade (Grade Minimum C/4))

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Organisation skills
Problem solving skills
Administrative skills
Number skills
Analytical skills
Logical
Team working
Creative
Initiative

About this company

Avant Skills Academy is a leading provider of pre-apprenticeship and apprenticeship programs, awarded 'Expert Apprenticeship Provider' status by the Department for Education. We deliver Apprenticeship training across Grimsby and North East Lincolnshire, Hull, and East Yorkshire in a range of occupational sectors including Business, Data, Digital, Hairdressing, Management, and Marketing. We are proactive, passionate, and committed.

http://www.avant.ac.uk (opens in new tab)

After this apprenticeship

With this apprenticeship, should you prove yourself to be the right candidate for the job, you can expect continued employment and excellent developmental and progression opportunities, including potential progression to the following:

Level 3 Team Leader Supervisor
Level 3 Data Technician
Level 3 Content Creator

Ask a question

The contact for this apprenticeship is:

AVANT PARTNERSHIP LIMITED

Sophie Beacock

apprenticeships@avant.ac.uk

07926581634

The reference code for this apprenticeship is VAC1000284131.

Apply now

Closes in 16 days (Sunday 10 November at 11:59pm)

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