Kia Customer Service Parts Advisor Apprenticeship - West Sussex

BIRCHWOOD MOTOR GROUP LIMITED

Pulborough, RH20 4AJ

Closes on Saturday 30 November

Posted on 25 October 2024

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Summary

Working in an approved office environment, this is an exciting opportunity for an apprentice to work alongside fully qualified parts advisors to be fully trained in sourcing and supplying parts for light vehicles. Duties include monitoring and solving customer problems/enquiries and processing customer’s orders.

Annual wage
£13,312 a year

Minimum wage rates (opens in new tab)

Training course
Customer service specialist (level 3)
Hours
Monday - Friday, 09:00am - 05:00pm. May include some Saturdays. Breaks to be confirmed.

40 hours a week

Possible start date

Sunday 1 December

Duration

1 year 3 months

Positions available

1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

An exciting opportunity that offers a varied workload the apprentice will develop skills in a number of areas, including:

  • Safe storage of parts
  • Handling, storing, and receiving stock
  • Processing payments
  • Following company procedures
  • Identifying, sourcing, and ordering parts
  • Monitoring and solving customer problems/enquiries and processing customers' orders

The Parts Advisor Apprentice will be working with both customers and workshop staff, over the phone and face-to-face, using computerised stock management systems and parts identification programme ECAT. A Parts Advisor Apprentice will support the dealership, improve sales, and provide excellent customer service.

Where you’ll work

2 Washington Towers

London Road, Washington

Pulborough

RH20 4AJ

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

SKILLNET LIMITED

Your training course

Customer service specialist (level 3)

Equal to A level

Course contents
  • Business focused service delivery: Demonstrate a continuous improvement and future focussed approach to customer service delivery including decision making and providing recommendations or advice
  • Business focused service delivery: Resolve complex issues by being able to choose from and successfully apply a wide range of approaches
  • Business focused service delivery: Find solutions that meet your organisations needs as well as the customer requirements
  • Providing a positive customer experience: Through advanced questioning, listening and summarising negotiate mutually beneficial outcomes
  • Providing a positive customer experience: Manage challenging and complicated situations within your level of authority and make recommendations to enable and deliver change to service or strategy
  • Providing a positive customer experience: Use clear explanations, provide options and solutions to influence and help customers make choices and agree next steps
  • Providing a positive customer experience: Explore and interpret the customer experience to inform and influence achieving a positive result for customer satisfaction
  • Providing a positive customer experience: Demonstrate a cost conscious mind-set when meeting customer and the business needs
  • Providing a positive customer experience: Identifying where highs and lows of the customer journey produce a range of emotions in the customer
  • Providing a positive customer experience: Use written and verbal communication to simplify and provide complex information in a way that supports positive customer outcome in the relevant format
  • Working with customers/customer insights: Proactively gather customer feedback, through a variety of methods. Critically analyse, and evaluate the meaning, implication and facts and act upon it
  • Working with customers/customer insights: Analyse your customer types, to identify or anticipate their potential needs and expectations when providing your service
  • Customer Service performance: Maintain a positive relationship even when you are unable to deliver the customer’s expected outcome
  • Customer Service performance: When managing referrals or escalations take into account historical interactions and challenges to determine next steps
  • Service Improvement: Analyse the end to end service experience, seeking input from others where required, supporting development of solutions
  • Service Improvement: Make recommendations based on your findings to enable improvement
  • Service Improvement: Make recommendations and implement where possible, changes in line with new and relevant legislation, regulations and industry best practice

    • Your training plan

    • Customer Service Specialist Level 3
    • Apprentices will be working and will be trained within the dealership and a Skills Coach will make contact at least every 28 days as part of a close support network to ensure that apprentices are both enjoying and succeeding in their course

    An Apprentice’s training includes:

    • Industry-recognised Level 2 Customer Service
    • Practitioner Standard qualification
    • Functional Skills in maths and English (if required)

    Requirements

    Desirable qualifications

    GCSE or equivalent in:

    • Math's & English (grade C or Level 4)

    Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

    Skills

    • Communication skills
    • Attention to detail
    • Organisation skills
    • Customer care skills
    • Administrative skills

    About this company

    We are a local, family-run business with almost 50 years of experience; specialising in used vehicles of all makes and models. If you have a particular vehicle you are looking for, please ask one of our helpful team and we will endeavour to find something suitable for you. Previously occupied by our sister branch 'Loughborough Kia', our small showroom in mountsorrel is very well equipped to help with all of your used car needs; with main dealer experience in an independent setting we can offer you the best possible service with great value.

    After this apprenticeship

    • A potential full-time career within the automotive industry with many opportunities to progress to positions of authority within the dealership
    • Prospects are endless, by having a highly regarded set of skills, Apprentices can go on to develop their career within any other areas of commerce they may be interested in

    Ask a question

    The contact for this apprenticeship is:

    SKILLNET LIMITED

    Hannah Edwards

    Hannah.edwards@skillnet.org.uk

    01923216165

    The reference code for this apprenticeship is VAC1000284123.

    Apply now

    Closes on Saturday 30 November

    When you apply, you’ll be asked to sign in with a GOV.UK One Login. You can create one at the same time as applying for this apprenticeship.