Technical Support Apprentice

Summary

We have a vacancy for an apprentice administration technician working within the Technical dept. Reporting to the Technical Manager, the role will involve assisting with new product development, compliance, and providing technical support to other departments. The role requires a flexible approach and a willingness to learn.

Annual wage: £15,392 a year
Minimum wage rates (opens in new tab)
Training course: Business administrator (level 3)
Hours: 38 hours a week – Mon to Friday, 9.00 am to 5.00 pm.
38 hours a week
Possible start date: Saturday 9 November
Duration: 1 year 6 months
Positions available: 1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

To be the first point of contact for clients wishing to speak to a representative of British Millerain.

To answer questions in an appropriate and timely manner.

Principal Duties/Responsibilities:

Dealing with internal and external inquiries by phone, in person and by emails
Information management using our management system
Use of Microsoft word, excel and online portals
Maintain high standards and promote a positive image and reputation of the company with customers and colleagues
Effective communication to colleagues and other customers as required
Deal with company policies, practices and procedures
Complete all relevant admin tasks associated with the Office
Assisting with new product development
Dealing with quality control and compliance
Providing technical support to other departments
Any other duties deemed either appropriate to the role or a reasonable business request initiated by line management
Full training to be given

Where you’ll work

UNIT 1

BUCKLEY BROOK

BUCKLEY ROAD

ROCHDALE

OL12 9DJ

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

ROCHDALE TRAINING ASSOCIATION LIMITED

Your training course

Business administrator (level 3)

Equal to A level

Course contents

Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.

Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.

Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.

Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.

Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.

Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.

Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.

Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Your training plan

Level 3 Business Administration Apprenticeship Standard
Apprenticeship Training will take on-site at the the workplace with a tutor from Rochdale Training

Requirements

Essential qualifications

GCSE in:

Maths & English (grade 4 or above)

Desirable qualifications

GCSE in:

Physics & Chemistry (grade 4 or above)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
Attention to detail
friendly manner
Positive Work Ethic
Flexible Attitude

About this company

Based in Lancashire, the heart of UK textile industry, our range of textiles has been developed through more than a century of innovation, using skills handed down through six generations. Our commitment to quality has enabled us to develop trusting and lasting partnerships with many of the industry's leading brands, and driven our growth as a globally respected manufacturer of fabrics for outerwear.

https://www.britishmillerain.com/ (opens in new tab)

After this apprenticeship

This is a fantastic opportunity for candidates to progress. Previous Apprentices have now moved into more senior roles, as this company believes in growing their business by promoting internally.

Ask a question

The contact for this apprenticeship is:

ROCHDALE TRAINING ASSOCIATION LIMITED

Jason Wales

jwales@rochdaletraining.co.uk

07860919380

The reference code for this apprenticeship is VAC1000284122.

Apply now

Closes in 13 days (Thursday 7 November at 11:59pm)

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