Business Administration Apprentice

Summary

Want to be part of improving the health and wellbeing of the Worcestershire workforce? Apply for our Business Administrator Apprenticeship and join the movement to help create a happier healthier Worcestershire Workforce, by joining a motivated and driven team and undertaking pivotal tasks to help run Worcestershire’s workplace health programme.

Annual wage: £12,675 a year
Minimum wage rates (opens in new tab)
Training course: Business administrator (level 3)
Hours: Monday to Friday – 9.00-5.00 including 1 hour unpaid lunch.
37 hours a week
Possible start date: Monday 25 November
Duration: 1 year 4 months
Positions available: 1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

No two days are the same when you’re a part of the Work Well Live Better team, which makes this a unique and exciting role, offering a range of learning and development opportunities to grow new skills, and enhance existing skills!

Duties and responsibilities could include:

Managing incoming enquiries to join the workplace health programme, and nurturing new businesses from initial enquiry right through to becoming a member and beyond
Manage the sign up process ensuring all requirements are met for a business to join the programme
Use a range of Microsoft office software to manage the administration tasks involved; eg, using Microsoft outlook to compose emails, Microsoft word to write any documentation, Microsoft Excel to manage the key performance indicators and sign up process, and various other software including Mailchimp, Canva, and Eventbrite to manage other areas of the programme
Maintaining records and files relating to the programme, and organise appropriately
Communicate with members of the network, members of the Work Well Live Better team, and members of the wider Optima team, and learn appropriate and effective communication skills relevant to the audience
Implement time management and workload prioritising skills to manage day to day tasks effectively, and plan ahead to manage workload where multiple events/tasks are occurring to ensure deadlines are met, and understand the impact where these are not
Take part and note take during Work Well Live Better meetings, taking down important actions and creating action plans detailing the activity and responsibility
Develop own skill set in personal effectiveness, learning styles, communication styles to work productively and fruitfully in a busy, exciting and fast moving environment
Be a part of decision making for any changes or enhancements to the programme, employing decision making, assertiveness skills and team working skills, showing ability to exercise good judgement in a range of scenarios

Where you’ll work

County Hall

Spetchley Road

Worcester

WR5 2NP

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

HEREFORDSHIRE AND WORCESTERSHIRE GROUP TRAINING ASSOCIATION LIMITED

Your training course

Business administrator (level 3)

Equal to A level

Course contents

Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.

Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.

Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.

Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.

Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.

Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.

Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.

Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Your training plan

Formal training is delivered at HWGTA, located in Worcester (WR4 9GN).

You will receive a training plan that is specific to your qualification, with sessions that are delivered through a combination of face-to-face and remote.

Additional training for functional skills in English and Maths will be undertaken if needed.

You will receive monthly visits from your assigned Learning and Development Specialist, who will set you work, monitor your development and wellbeing, and discuss training sessions. They will also prepare you for your End Point Assessment to gain your Business Administration Level 3 qualification.

Requirements

Desirable qualifications

GCSE in:

English (grade A*-C/ 4-9)
Mathematics (grade A*-C/ 4-9)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

IT skills
Attention to detail
Problem solving skills
Team working
Initiative
Good timekeeping skills
Independent working skills
Work to deadlines
Positive attitude
Great collaboration skills
Ability to motivate self

Other requirements

This position is working from home with occasional visits to companies/ events in the Worcestershire area and a half yearly visit to the head office in Leicestershire.

About this company

Optima UK are a people centered consultancy business with over 40 years combined experience in providing highly impactful training and coaching in health and wellbeing, leadership and management, mental health, personal and professional career development & employability.

http://www.optima-uk.com (opens in new tab)

After this apprenticeship

Possible progression routes would be to take on additional responsibility across multiple similar programmes.

Ask a question

The contact for this apprenticeship is:

HEREFORDSHIRE AND WORCESTERSHIRE GROUP TRAINING ASSOCIATION LIMITED

Emily Jackson

emily.jackson@hwgta.org

01905 330732

The reference code for this apprenticeship is VAC1000284044.

Apply now

Closes in 13 days (Friday 8 November at 11:59pm)

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