Apprentice Operations Administrator

Summary

The Apprentice Business Administrator will provide support to all aspects of the business operations. KOREC specialises in providing measurement solutions, surveying equipment & mapping systems for the geospatial, engineering & construction sectors in the UK and Ireland.

Annual wage

£15,000 a year

Minimum wage rates (opens in new tab)

Potential performance-based bonus

Training course

Business administrator (level 3)

Hours

8:30am-5:00pm & 37.5 hours Flexible study time with lunch break Monday to Friday

37 hours a week

Possible start date

Tuesday 3 December

Duration

1 year 6 months

Positions available

1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

As an apprentice Operations Administrator, with mentoring support, you will be responsible for providing administrative support to ensure the efficient operation of the Huntingdon Workshop.

You will support customers, managers and colleagues in all departments in a variety of administrative tasks. A high level of organisation and time management is critical; the Workshop Department is a fast-paced environment where attention to detail is essential.

Communication via telephone, email and face-to-face is vital to ensure customers and colleagues are kept up to date with job progress. Tasks will be completed accurately, to high standards in a timely manner

RESPONSIBILITIES:

• Check if equipment coming into the workshop is covered under warranty or KTCP and confirm with the customer if a hire replacement unit is required

• Arrange workshop deliveries and collections with couriers

• Relay any changes to workshop job status with customers via email/telephone

• Forward estimates, loss and damage charges to customers as required

• Raise purchase orders for spare parts and replacement stock

• Raise and process workshop contracts and other documents according to booking-in forms and purchase orders, ensuring all profile fields are completed and kept up to date

• Ensure workshop job cards are signed by technicians and accompanying tick sheets are present

• Ensure all workshop contracts have the notes field detail kept up to date

• Assist accounts with any workshop invoice queries, raising credits where necessary

• Answer and direct phone calls

• Ensure QlikView is correct at all times

• Attending any training courses as and when required

• Carry out other duties and tasks as and when required

• Comply with Health and Safety regulations to safeguard the interests of the business, our people and customers.

Where you’ll work

Mensura House

10 Blackstone Road

Huntingdon

PE29 6EH

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

CAMBRIDGE REGIONAL COLLEGE

Your training course

Business administrator (level 3)

Equal to A level

Course contents

Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.

Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.

Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.

Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.

Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.

Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.

Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.

Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Your training plan

The apprentice will receive training from Hire & Workshop Controller team. The practical period is the time dedicated to the development of the knowledge, skills and behaviours for your apprenticeship which includes the following components;

• Level 3 Diploma in Business Administrator (optional) • Business Administrator – Knowledge, Skills and Behaviours • Maths and English Level 2 (exemptions apply).

The apprentice would be assigned a Business Services assessor through the college, who would typically come out to visit in the workplace to assess workplace competence. The knowledge side would be provided via workshop remote sessions, assignments, evidence of workplace competence. Portfolio would be checked via an online Smart Assessor.

Requirements

Essential qualifications

GCSE in:

English (grade 4 or C)
Maths (grade 4 or C)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Organisation skills
Customer care skills
Problem solving skills
Presentation skills
Administrative skills
Number skills
Analytical skills
Logical
Team working
Creative
Initiative
Non judgemental
Patience

Other requirements

Occasional lifting of up to 15 KG is required. Comprehensive manual handling training will be provided, and reasonable adjustments can be made to accommodate individual needs.

About this company

KOREC specialises in providing measurement solutions, surveying equipment & mapping systems for the geospatial, engineering & construction sectors in the UK and Ireland. We provide geospatial equipment for hire and sale, that can deliver the success you need – transforming your outcomes by bringing speed and certainty to your work. We partner with industry leaders like Trimble to bring geospatial solutions that are as innovative as they are effective. We trust Trimble because their high-quality surveying equipment removes the need to repeat tasks to maintain accuracy.

https://www.korecgroup.com/ (opens in new tab)

After this apprenticeship

Full-time role – Hire & Workshop Controller

Ask a question

The contact for this apprenticeship is:

CAMBRIDGE REGIONAL COLLEGE

Camilla

01223 418778

The reference code for this apprenticeship is VAC1000284019.

Apply now

Closes in 31 days (Sunday 24 November at 11:59pm)

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