Apprentice Business Administrator - University of Oxford IT Services
University of Oxford
13 Banbury Road, Oxford, OX2 6NN
Closes in 17 days (Monday 11 November at 11:59pm)
Posted on 24 October 2024
Contents
Summary
An excellent opportunity for you to join us as an apprentice administrator within the Digital Capabilities Team (DCT). You will assist with office management, course coordination and support, working closely with teachers and delegates to facilitate digital skills courses. Fixed-term 2 year employment contract. £25,331 pa.
- Annual wage
- £25,331 a year
- Training course
- Business administrator (level 3)
- Hours
-
Monday - Friday 9.00am - 5.00pm.
36 hours a week
- Possible start date
-
Monday 6 January
- Duration
-
1 year 6 months
- Positions available
-
1
Work
As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.
What you’ll do at work
You will be fully trained to carry out the following main tasks:
Enquiry handling and customer service:
- Act as first port of call for all type of enquiries. Respond to emails, phone calls, and other communications following established procedures
- Assist in managing course registers for both in-person and online classes and recording attendance
- Welcome and assist teachers attending in-person teaching at the Thames Suite. Support teachers delivering online courses
- Liaise with Digital Skills teachers and other training providers in the University to arrange courses or talks under the Digital Capabilities programme
- Contribute to promoting the Digital Capabilities programme by assisting with newsletters, social media updates, and other communication channels
- Monitor user’s additional need requirements and provide support
Financial and administrative:
- Help us to ensure that our course and delegate information in our course management system is correct and up to date, in line with our data quality standards
- Follow established processes for making administrative arrangements for courses and events (e.g., room booking, signage, catering, travel and accommodation for staff)
- Monitor payments, making sure we obtain the information we need on time. Work with the finance team to ensure we receive the money we are expecting
- Follow our processes and issue refunds where appropriate
- Raise Purchase Orders (e.g., for buying equipment, licences, and training)
- Create/update documents that explain how our processes work
- Maintain and regularly update mailing lists and expressions of interest
Support for teaching and training services:
- Make sure that room, computers, software and equipment comply with our standard checklist and that they are ready when needed (e.g., are the computers and projection screens on? is the right software installed?)
- When you identify non-compliant issues take remedial action (e.g., fix the issue directly or contact the technical support team)
- Track, audit and keep inventories of licenses and equipment
- Learn to install and test basic software, either manually or using systems provided, liaising with internal suppliers for support when required
- Learn to provide basic IT and AV support (face-to-face and online). This might be showing people how to use the technology before a session or reacting quickly to live issues
- Assist with the maintenance of course materials and resources, including the scheduling, recording and editing of course sessions, ensuring compliance with digital content publishing procedures
Where you’ll work
13 Banbury Road, Oxford
OX2 6NN
Training
An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.
College or training organisation
ABINGDON AND WITNEY COLLEGE
Your training course
Business administrator (level 3)
Equal to A level
Course contents
Your training plan
Duration:
- 15 months practical training period, plus 3 months for End Point Assessment
Delivery model:
- Work-based training with your employer
- 10 days Business Professionals training at college
- Approximately 12 on-site assessment visits per year
- Level 2 Functional Skills in maths and English (7 days at college for each, if required)
- Off the job training will count for at least 6 hours per week of an apprentice’s time at work
Qualifications included:
- Level 2 Functional Skills in English and maths (if required)
- Level 3 Business Administrator apprenticeship standard
End Point Assessment:
- Knowledge test
- Portfolio based interview
- Project/improvement presentation
Requirements
Essential qualifications
GCSE or equivalent in:
- maths and English Language (grade A*-C/9-4 (or equivalent))
Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Customer care skills
- Team working
- Initiative
- MS Excel, Outlook and Word
- Keen to learn new skills
- A technical mindset
Other requirements
Your application will be judged solely on the basis of how you demonstrate that you meet the selection criteria stated in the job description. As part of the recruitment process, shortlisted candidates will be contacted directly by the Apprenticeship Training Provider and will be required to complete initial assessments in English and maths, provide an up-to-date CV and book onto a short eligibility assessment telephone call where you can also find out more about the apprenticeship and ask any questions you may have. By applying for this vacancy, you are giving the Training Provider permission to undertake a Learner Record Service check on your previous qualifications. The Training Provider for this apprenticeship is Abingdon & Witney College. If you would like to talk to them about the assessments, please call on 01235 216216. We make every effort to ensure that applicants from non-traditional academic backgrounds or those who may not have the formal GCSE entry requirements can access apprenticeships where possible.
About this company
We are the largest employer in Oxfordshire with around 16,000 staff working in and around Oxford in a huge range of roles. Our apprentices are never on their own and will benefit from a supportive environment working in collaboration with the rest of our committed team. You will also be supported by the central apprenticeship team and you will join our growing network of apprentices within the university. You will have the opportunity to become an apprenticeship ambassador for the University and region. We will provide you with a welcoming and inclusive workplace, offering support and development opportunities that will enable you to progress and do your best work. We recognise diversity as our strength, vital for innovation and creativity, and we aspire to build a truly diverse community, which values and respects every individual’s unique contribution.
http://www.it.ox.ac.uk/ (opens in new tab)
Company benefits
You'll enjoy 38 days’ paid holiday, generous pension schemes, travel discounts and professional development opportunities. Free entry to the Botanic Gardens and University colleges, and discounts at university museums.
After this apprenticeship
Over 80% of our apprentices continue with us in the role they have been trained for after their apprenticeship and that is just the start of their career.
Ask a question
The contact for this apprenticeship is:
ABINGDON AND WITNEY COLLEGE
Jane Phipps
apprenticeships@abingdon-witney.ac.uk
01235 216216
The reference code for this apprenticeship is VAC1000284001.
Apply now
Closes in 17 days (Monday 11 November at 11:59pm)
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