Apprentice Administration Assistant/Receptionist

KELRICK PROPERTIES LTD

WIGAN, WN4 9AA

Closes in 13 days (Friday 8 November at 11:59pm)

Posted on 24 October 2024

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Summary

A great opportunity to start a career in Estate Agency work. Working in a busy agency in Ashton-in-Makerfield with a dynamic team. The right individual would be an enthusiastic, customer-driven person who loves to learn and is able to use their initiative. Full training will be given.

Annual wage
£9,984 a year

Minimum wage rates (opens in new tab)

Training course
Customer service practitioner (level 2)
Hours
Monday to Saturday 9am to 5.30pm with 1 day off in the week. (Saturday is 10am to 3pm)

30 hours a week

Possible start date

Monday 18 November

Duration

1 year 6 months

Positions available

1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

  • Required for a busy Estates and Lettings Agency
  • Duties will include all aspects of administration
  • Photocopying
  • Filing
  • Creating brochures and window card adverts
  • Answering the telephone
  • Dealing with enquiries

Where you’ll work

18 GERARD STREET

ASHTON IN MAKERFIELD

WIGAN

WN4 9AA

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

WIGAN AND LEIGH COLLEGE

Your training course

Customer service practitioner (level 2)

Equal to GCSE

Course contents
  • Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
  • Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
  • Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
  • Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
  • Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
  • Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
  • Demonstrate patience and calmness.
  • Show you understand the customer’s point of view.
  • Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
  • Maintain informative communication during service recovery.

    • Your training plan

    • The training will be on-site with Wigan and Leigh College as the training provider

    More training information

    L2 Customer service practitioner Apprenticeship Standard

    Requirements

    Essential qualifications

    GCSE in:

    • English (grade 4)
    • Math (grade 4)

    Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

    Skills

    • Communication skills
    • IT skills
    • Attention to detail
    • Organisation skills
    • Customer care skills
    • Problem solving skills
    • Presentation skills
    • Administrative skills
    • Number skills
    • Analytical skills
    • Logical
    • Team working
    • Creative
    • Initiative
    • Non judgemental
    • Patience
    • Physical fitness

    Other requirements

    Must live within easy travelling distance of Ashton-in-Makerfield town centre. Will be required to do an NVQ in Customer Service

    About this company

    Multi-award winning, Kelrick Properties was established in 2005 and we have been successfully selling & letting properties in Ashton-in-Makerfield for almost 20 years. We provide exceptional levels of customer service, a superior knowledge of the area, and a stress free, swift moving experience. We are a licenced member of the National Association of Estate Agents (NAEA) and Association of Residential Letting Agents (ARLA). Winners of the Best Estate Agent Guide 2024-2025 Sales & Lettings.

    After this apprenticeship

    • Future prospects for becoming a sales or lettings negotiator on successful completion of the apprenticeship

    Ask a question

    The contact for this apprenticeship is:

    WIGAN AND LEIGH COLLEGE

    Gabriella

    g.may@wigan-leigh.ac.uk

    The reference code for this apprenticeship is VAC1000283994.

    Apply now

    Closes in 13 days (Friday 8 November at 11:59pm)

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