Customer service apprenticeship level 3 with growing Doggy Daycare business in Sutton Coldfield.

Summary

Are you looking to start a career in customer service while training with Solihull College? Are you a young, enthusiastic and motivated individual? This is a fantastic opportunity to join our dynamic team in a growing Doggy daycare in Sutton Coldfield. You must be passionate about dogs and their care, willing to work outside at times and clean up!

Annual wage: £12,480 a year
Minimum wage rates (opens in new tab)
Training course: Customer service specialist (level 3)
Hours: Type: Permanent. Hours: 37.5 Shifts: Monday to Friday.
37 hours a week
Possible start date: Friday 22 November
Duration: 1 year 6 months
Positions available: 1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

Key Responsibilities

Working with dogs in the daycare
Greeting dogs and their owners
Taking care, feeding and monitoring the dogs
Ensuring a safe environment
Answering telephone calls
Dealing with customer enquiries
Responding to emails, enquiries, and adding to social media
General office maintenance duties
Being involved in a workplace project
Attending college lectures and workshops
Completing to a high standard assignments and coursework

Where you’ll work

VESEY HOUSE

WYLDE GREEN ROAD

SUTTON COLDFIELD

B76 1QT

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

SOLIHULL COLLEGE AND UNIVERSITY CENTRE

Your training course

Customer service specialist (level 3)

Equal to A level

Course contents

Business focused service delivery: Demonstrate a continuous improvement and future focussed approach to customer service delivery including decision making and providing recommendations or advice

Business focused service delivery: Resolve complex issues by being able to choose from and successfully apply a wide range of approaches

Business focused service delivery: Find solutions that meet your organisations needs as well as the customer requirements

Providing a positive customer experience: Through advanced questioning, listening and summarising negotiate mutually beneficial outcomes

Providing a positive customer experience: Manage challenging and complicated situations within your level of authority and make recommendations to enable and deliver change to service or strategy

Providing a positive customer experience: Use clear explanations, provide options and solutions to influence and help customers make choices and agree next steps

Providing a positive customer experience: Explore and interpret the customer experience to inform and influence achieving a positive result for customer satisfaction

Providing a positive customer experience: Demonstrate a cost conscious mind-set when meeting customer and the business needs

Providing a positive customer experience: Identifying where highs and lows of the customer journey produce a range of emotions in the customer

Providing a positive customer experience: Use written and verbal communication to simplify and provide complex information in a way that supports positive customer outcome in the relevant format

Working with customers/customer insights: Proactively gather customer feedback, through a variety of methods. Critically analyse, and evaluate the meaning, implication and facts and act upon it

Working with customers/customer insights: Analyse your customer types, to identify or anticipate their potential needs and expectations when providing your service

Customer Service performance: Maintain a positive relationship even when you are unable to deliver the customer’s expected outcome

Customer Service performance: When managing referrals or escalations take into account historical interactions and challenges to determine next steps

Service Improvement: Analyse the end to end service experience, seeking input from others where required, supporting development of solutions

Service Improvement: Make recommendations based on your findings to enable improvement

Service Improvement: Make recommendations and implement where possible, changes in line with new and relevant legislation, regulations and industry best practice

Your training plan

Training will be provided by Solihull College and an assessor will be allocated to support you. Coaching in the workplace, on teams as well as scheduled sessions at the Solihull campus and time spent training will be part of the agreed working hours. At the end of your training, you will complete a showcase of evidence, a practical observation and a professional discussion to achieve level 3 Customer Service Specialist apprenticeship.

Requirements

Essential qualifications

GCSE in:

Minimum of 5 GCSE's including Maths & English (grade 4 or above)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Organisation skills
Customer care skills
Problem solving skills
Number skills
Team working
Self-Motivated
Methodical
Good level of English
Good telephone manner
Excellent time management
Desire to learn new skills

Other requirements

Office and willing to work outside with dogs

About this company

We are a daycare designed for dogs to come and play while owners are away. We are set in a wonderful location right in the heart of New Hall Valley. Our daycare services are tailor made for each and every one of the paws that patter through our doors. We have daycare, grooming room, retail and the new bark Bistro on site.

https://www.barkdoggydaycare.co.uk/ (opens in new tab)

After this apprenticeship

Learners will have the opportunity to progress into a full-time, permanent role with the company and may be able to further their qualifications leading to management qualifications.

Ask a question

The contact for this apprenticeship is:

SOLIHULL COLLEGE AND UNIVERSITY CENTRE

Elaine Reeves

Elaine.Reeves@solihull.ac.uk

01216787000

The reference code for this apprenticeship is VAC1000283973.

Apply now

Closes in 21 days (Friday 15 November at 11:59pm)

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