Apprentice Aftersales Administrator

Summary

The objective of the Aftersales Administrator is to support the Aftersales Dept by assisting with all aspects of administration. This role will be to assist our Administrator and Maintenance coordinator. Attention to detail and accuracy are an essential part of this role.

Annual wage: £16,546 a year
Minimum wage rates (opens in new tab)
Training course: Business administrator (level 3)
Hours: Monday to Thursday 08:00am – 5:00pm,Friday 08:00am – 4:00pm
37 hours a week
Possible start date: Monday 25 November
Duration: 1 year 9 months
Positions available: 1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

Assist department in answering Aftersales telephone calls.
Administration of engineer job sheets and allocation of associated work hours to CRM system.
Preparation of engineers/apprentice’s timesheets for payroll department.
Administration of vehicle tracker system and associated administrative tasks and reports. (Weekly tasks)
Administration of all engineer expenses and allocation to time sheets.
Assist Maintenance coordinator with all aspect of maintenance planning.
Processing purchase invoices on CRM.
Preparing jobs ready for invoices to be raised or order numbers to be requested.
Raising of sales invoices/credit notes (job sheets and quotes) on CRM.
Administration of engineer’s job sheets/SSA (scanning and linking to CRM)
Upkeep and monitoring of Client Asset Registers.
Support Dept Managers in general service office duties.

Where you’ll work

3 KELVIN PARK

BIRKENHEAD

WIRRAL

MERSEYSIDE

CH41 1LT

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

WIRRAL METROPOLITAN COLLEGE

Your training course

Business administrator (level 3)

Equal to A level

Course contents

Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.

Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.

Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.

Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.

Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.

Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.

Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.

Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Your training plan

Level 3 Business Administrator apprenticeship standard, including:

Knowledge, Skills & Behaviours
Level 2 Functional Skills maths (if required)
Level 2 Functional Skills English (if required)
End-Point Assessment

Requirements

Essential qualifications

GCSE in:

English (grade C/4)
Maths (grade C/4)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
Attention to detail
Organisation skills
Administrative skills
Team working

About this company

Established in 2000, Brooktherm Refrigeration Ltd is a leading provider of industrial refrigeration and air conditioning services providing a full scope of services from design, supply and installation to bespoke maintenance, service and supply of spares. We are an independently family-run company with a strong history and continuous growth whilst balancing tradition and innovation.

https://www.brooktherm.co.uk/ (opens in new tab)

After this apprenticeship

Possibility of a full-time position upon successful completion of the apprenticeship.

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