ICT Apprenticeship

Summary

Do you have a passion for IT and a desire to support customers with their technical needs? Due to expansion and promotion, Remit are recruiting for an exciting opportunity to work with an IT Managed Service provider in the center of Derby. Our Client is looking to employ 2 IT Helpdesk and Infrastructure Apprentice Technicians. Apply Today.

Annual wage: £13,000 a year
Minimum wage rates (opens in new tab)
Training course: IT solutions technician (level 3)
Hours: Day shift - hours to be confirmed. Monday to Friday. No weekends.
30 hours a week
Possible start date: Friday 15 November
Duration: 1 year
Positions available: 1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

Install Hardware
Install software
Manage ticketing systems
Using networks across multiple sites

As an IT Apprentice, you’ll be working closely with our First, Second- and Third-Line technicians as they support our existing and new customers’ IT requirements.

You’ll have a keen interest in IT and must be able to work as part of a busy support team. Working closely with other departments you will need to build relationships with both internal and external customers.

We work to strict SLAs with our customers and you’ll be responsible, after training, for the quality of information logged into our Call Management system – you will be expected to accurately log support tickets into our Call Management system in a timely manner.

Although the role will be based in the centre of Derby, there will be times when we expect the apprentice to be working at other sites across the UK, working predominantly on our ‘Connect the Classroom’ initiatives alongside other IT-based installations including our Cloud Migrations.

The role will be working mainly on our Microsoft, HP, and Cisco-based systems, however, we also expect to expose the apprentice to our VOIP, CCTV, Infrastructure Cabling, and Access Control technologies.

Where you’ll work

Derby Cathedral School

Great Northern Road

Derby

DE1 1LR

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

REMIT GROUP LIMITED

Your training course

IT solutions technician (level 3)

Equal to A level

Course contents

Your training plan

You will be completing your L3 ICT Apprenticeship via Remit Training.
Learning will be delivered to you virtually via a blended learning model - schedule to be confirmed.

Requirements

Essential qualifications

GCSE in:

English (grade 4)
MATHS (grade 4)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Organisation skills
Customer care skills
Problem solving skills
Administrative skills
Patience

About this company

Remit Training is a training provider company who will go over apprenticeship training with candidates who are offered an apprenticeship. Digital & IT creative, data analysis, infrastructure, COmms…ready for an upgrade? Apprenticeship solutions that focus on the most in demand skills across IT, software development, data, sales, and marketing. Attract top talent. Reduce critical skills gaps. Future-proof your business We drive exceptional, individual and organisational performance through teaching and learning. Big enough to deliver excellence, small enough to really care.

After this apprenticeship

You could potentially be offered a permanent position at the end of the apprenticeship.

Ask a question

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