Transport Router, Planner & Admin apprentice

Summary

Liaise with customers, dealing with transport enquiries, booking in work and ensuring jobs are recorded and allocated to drivers. Answering telephones, speaking to new and existing customers. Ensure that the job sheets are completed in preparation for the next day's work. Process movement orders / VR1s as and when required.

Annual wage: £11,648 to £20,820.80 a year
Minimum wage rates (opens in new tab)
Training course: Traffic operator (level 2)
Hours: Shifts to be confirmed.
35 hours a week
Possible start date: Wednesday 1 January
Duration: 1 year
Positions available: 1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

Liaise with customers, dealing with transport enquiries, booking in work and ensuring jobs are recorded and allocated to drivers.
Answering telephones, speaking to new and existing customers.
Ensure that the job sheet are completed in preparation for the next day's work
Process movement orders / VR1s as and when required
Maintain and update diary / calendar to ensure au work is recorded and sent for invoicing
Provides transport related assistance throughout the office
Ensures weekly data has been captured from alt vehicles for Tachographs
Ensure compliance to all security as well as operational procedures
Any additional ad-hoc duties as per business needs

Where you’ll work

TW Bowler Ltd

Unit 5-6 Pennine Way

Bredbury Park Ind Estate

Bredbury

SK6 2TF

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

THE NATIONAL LOGISTICS ACADEMY LTD

Your training course

Traffic operator (level 2)

Equal to GCSE

Course contents

Comply with regulations and legislation when working. For example, drivers working hours, working time directive, and Driver and Vehicle Standards Agency (DVSA) guidance.
Comply with health and safety when working.
Follow company policy, processes and standard operating procedures.
Plan and prioritise daily activities for example to customer job requirements, back loads, delivery.
Plan multiple drop routes and jobs.
Inputting customer jobs for collection and delivery.
Track job progress.
Amend or re-plan routes when delivery circumstances change, for example, changing weather conditions, road closures and accidents, customer requirements.
Adapt approach when supporting operation with, for example, changing weather conditions, road closures and accidents.
Record or enter information - paper based or electronic. For example, job sheets, handover documents, work sheets, and checklists.
Optimises routes, vehicle type and loading.
Comply with company specific policy and procedures by using the appropriate mode of transportation for ultra-low emission zones (ULEZ) and clean air zones.
Arrange the maintenance and inspection of the vehicle.
Use technology, and systems. General data protection regulation (GDPR). Cyber security.
Use the traffic management system or other relevant systems, to add, and update customer job requirements.
Conduct a briefing or debriefing session with colleagues.
Communicate in writing with others for example, internal and external customers, colleagues, and managers.
Communicate with others verbally for example, internal and external customers, colleagues, and managers.
Manage customer queries and complaints.
Apply the company’s service standards for internal and external customer services.
Escalate issues, for example, driver infringements and non-operational procedures.
Apply team working and wellbeing principles.
Apply equity, diversity, and inclusion principles in the workplace.
Carry out and record learning and development activities.
Comply with regulations and legislation when working. For example, drivers working hours, working time directive, and Driver and Vehicle Standards Agency (DVSA) guidance.
Comply with health and safety when working.
Follow company policy, processes and standard operating procedures.
Plan and prioritise daily activities for example to customer job requirements, back loads, delivery.
Plan multiple drop routes and jobs.
Inputting customer jobs for collection and delivery.
Track job progress.
Amend or re-plan routes when delivery circumstances change, for example, changing weather conditions, road closures and accidents, customer requirements.
Adapt approach when supporting operation with, for example, changing weather conditions, road closures and accidents.
Record or enter information - paper based or electronic. For example, job sheets, handover documents, work sheets, and checklists.
Optimises routes, vehicle type and loading.
Comply with company specific policy and procedures by using the appropriate mode of transportation for ultra-low emission zones (ULEZ) and clean air zones.
Arrange the maintenance and inspection of the vehicle.
Use technology, and systems. General data protection regulation (GDPR). Cyber security.
Use the traffic management system or other relevant systems, to add, and update customer job requirements.
Conduct a briefing or debriefing session with colleagues.
Communicate in writing with others for example, internal and external customers, colleagues, and managers.
Communicate with others verbally for example, internal and external customers, colleagues, and managers.
Manage customer queries and complaints.
Apply the company’s service standards for internal and external customer services.
Escalate issues, for example, driver infringements and non-operational procedures.
Apply team working and wellbeing principles.
Apply equity, diversity, and inclusion principles in the workplace.
Carry out and record learning and development activities.

Your training plan

On the job and off the job hours
Training schedule has yet to be agreed. Details will be made available at a later date

Requirements

Essential qualifications

GCSE in:

IT (grade Pass)
Maths and English (grade Pass)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Organisation skills
Customer care skills
Problem solving skills
Presentation skills
Administrative skills
Number skills
Analytical skills
Logical
Team working
Creative
Initiative
Non judgemental
Patience

About this company

T.W Bowler Ltd is a family run business which was established in 1950 and now spans over five generations. Key work covers specialist lifting and heavy haulage covering the UK, Ireland and Europe. Our Head Office is situated in Offerton, Stockport with a transport depot in Bredbury, Manchester. Our location is conveniently situated central to the UK motorway network. At TW Bowler Ltd, we have a team of experienced staff including a Special Projects Manager, dedicated route planning team and Abnormal Loads Officer who can find the best solutions to your needs and ensure trouble free movements to the highest standards. We work closely with our customers, police, highways and local authorities to ensure all moves are routed correctly and authorised. Our experienced drivers are CPCS, IPAF, Loader/ Securer and ALLMI trained operators who can move and lifting a wide range of plant, tong, wide or heavy equipment. Our drivers are Health and Safety trained and comply with safe loading and unloading procedures, following correct method statements to always ensure compliant practice.

https://bowlersheavyhaulage-manchester.co.uk/small-plant-transport/ (opens in new tab)

After this apprenticeship

Transport Planner, Assistance Transport Manager.

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