Apprentice Administration Assistant/Receptionist

KELRICK PROPERTIES LTD

WIGAN, WN4 9AA

Closes in 13 days (Friday 8 November at 11:59pm)

Posted on 24 October 2024

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Summary

Required for a busy Estates and Lettings Agency. Duties include all aspects of administration work, answering the telephone and dealing with enquiries. Must have GCSE or equivalent in Maths and English, full training will be given.

Annual wage
£12,313.60 a year

Minimum wage rates (opens in new tab)

Training course
Customer service practitioner (level 2)
Hours
Monday to Saturday, 9.00am - 5.30pm. 1 day off in the week.

37 hours a week

Possible start date

Monday 18 November

Duration

1 year

Positions available

1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

  • Creating brochures/window card adverts
  • Answering the telephone
  • Photocopying
  • Filing
  • Dealing with customers

Where you’ll work

18 GERARD STREET

ASHTON IN MAKERFIELD

WIGAN

WN4 9AA

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

ST HELENS COLLEGE

Your training course

Customer service practitioner (level 2)

Equal to GCSE

Course contents
  • Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
  • Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
  • Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
  • Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
  • Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
  • Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
  • Demonstrate patience and calmness.
  • Show you understand the customer’s point of view.
  • Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
  • Maintain informative communication during service recovery.

    • Your training plan

    • Customer Service Practitioner Level 2 Apprenticeship Standard
    • NVQ in Customer Services 
    • Training will be on site 
    • College assessor will attend to assist with training

    Requirements

    Desirable qualifications

    GCSE or equivalent in:

    • Maths & English (grade 6)

    Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

    Skills

    • Communication skills
    • IT skills
    • Attention to detail
    • Organisation skills
    • Customer care skills
    • Problem solving skills
    • Presentation skills
    • Administrative skills
    • Number skills
    • Analytical skills
    • Logical
    • Team working
    • Creative
    • Initiative
    • Non judgemental
    • Patience
    • Physical fitness

    About this company

    Multi-award winning, Kelrick Properties was established in 2005 and we have been successfully selling & letting properties in Ashton-in-Makerfield for almost 20 years. We provide exceptional levels of customer service, a superior knowledge of the area, and a stress free, swift moving experience. We are a licenced member of the National Association of Estate Agents (NAEA) and Association of Residential Letting Agents (ARLA). Winners of the Best Estate Agent Guide 2023-2024 Sales & Lettings.

    http://www.kelrickproperties.co.uk (opens in new tab)

    After this apprenticeship

    • Progression to Sales or Lettings Negotiator for suitable candidate once qualified

    Ask a question

    The contact for this apprenticeship is:

    KELRICK PROPERTIES LTD

    Kelly Lee

    kelly@kelrick.co.uk

    01942 723333

    The reference code for this apprenticeship is VAC1000283886.

    Apply now

    Closes in 13 days (Friday 8 November at 11:59pm)

    When you apply, you’ll be asked to sign in with a GOV.UK One Login. You can create one at the same time as applying for this apprenticeship.