DAF Customer Service Advisor Apprenticeship - HTC (Park Royal)
HEATHROW TRUCK CENTRE LIMITED
Park Royal, NW10 6DF
Closes on Tuesday 31 December
Posted on 24 October 2024
Contents
Summary
Working in an exciting and busy environment. The apprentice will train in a number of areas including improving customer relations, monitoring and dealing with customer problems. You will work towards a level 3 Customer Service Specialist apprenticeship.
- Annual wage
- £13,312 a year
- Training course
- Customer service specialist (level 3)
- Hours
-
Monday - Friday, 9.00am - 5.00pm.
40 hours a week
- Possible start date
-
Wednesday 1 January
- Duration
-
1 year 3 months
- Positions available
-
1
Work
As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.
What you’ll do at work
Working in an exciting and busy environment the Customer Service Advisor Apprentice will be the front-line support for the busy service department.
The apprentice will keep in close contact with the management staff at the dealership to update them on current customer affairs and relations.
The apprentice’s role will include the following:
- Dealing with customers both face to face and by telephone
- To process and solve customer service complaints
- Look to promote continuous improvement in customer service
Where you’ll work
Units 1 & 2 Bush Industrial Estate
Standard Road
Park Royal
NW10 6DF
Training
An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.
College or training organisation
SKILLNET LIMITED
Your training course
Customer service specialist (level 3)
Equal to A level
Course contents
Your training plan
Apprentices will be working and will be trained within the dealership and an advisor will visit at least every 4-6 weeks as part of a close support network to ensure that apprentices are both enjoying and succeeding in their course.
An apprentice’s training includes:
- Industry recognised standard qualification
- Level 1/2 Functional Skills in maths and English (if required)
- Level 3 Customer Service Specialist Apprenticeship Standard
- End-Point Assessment (EPA)
Requirements
Desirable qualifications
GCSE or equivalent in:
- Maths & English (grade 4-9/C-A*)
Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
About this company
From 7.5 to 44 tonnes, DAF is the market leader across all sectors in the UK - setting the industry standard for performance and productivity. DAF's commitment to operators is backed by our network - 139 dealers covering the country, providing a consistently high standard of advice, service and expertise to keep your DAF trucks up and earning.
After this apprenticeship
- A full-time career within the automotive industry with many opportunities to progress to positions of authority within the dealership
- Future prospects are endless
- By having a highly regarded set of skills, apprentices can go on to develop their career within any other areas of commerce they may be interested in
Ask a question
The contact for this apprenticeship is:
SKILLNET LIMITED
Jamie Rogan
jamie.rogan@skillnet.org.uk
01923216165
The reference code for this apprenticeship is VAC1000283883.
Apply now
Closes on Tuesday 31 December
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